TechOps-Microsoft-D365FO-Senior Manager

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D365FO Service Delivery Manager (Application Maintenance Services – AMS):

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We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

This is a great opportunity to join a dynamic and international environment, playing a key role in the delivery and continuous improvement of Application Maintenance Services (AMS) for Microsoft Dynamics 365 Finance & Operations (D365FO).

You will be responsible for ensuring high-quality service delivery, operational stability, and continuous value generation for global clients through structured governance, performance monitoring, and cross-team coordination.

Your Key Responsibilities

We are looking for an experienced Service Delivery Manager with strong expertise in AMS environments and Microsoft Dynamics 365 F&O, along with proven international experience, particularly in managing onshore delivery across European clients.

Key Responsibilities:

• Oversee end-to-end delivery of AMS services in line with agreed SLAs and KPIs
• Monitor service performance and ensure compliance with contractual commitments
• Drive continuous service improvement initiatives
• Prepare and deliver service reporting (Service Reviews, Steering Committees, SLAs)
• Coordinate AMS operational processes, including Incident Management, Service Request Management, Request for Information (RFI), Problem Management, Microsoft escalation (Product Standard Support).
• Act as primary point of contact for client stakeholders
• Ensure alignment between business expectations and IT service delivery
• Coordinate across application, integration, infrastructure, and third-party teams
• Manage governance forums and decision-making processes

Qualifications:

• Proven experience as Service Delivery Manager in AMS or managed services environments
• Experience working in multi-vendor and international environments, preferably with European teams/clients
• Strong knowledge of Microsoft Dynamics 365 Finance & Operations (Finance, AR/AP, Billing)
• Solid understanding of D365FO architecture and application support model
• Basic knowledge of Azure ecosystem: monitoring, logging, integrations
• Experience in IT Service Management frameworks (ITIL or equivalent)
• Strong understanding of incident, problem, and service management processes
• Excellent stakeholder management and communication skills

Skills and attributes for success

Ideally, you’ll also have

• Exposure to Microsoft Fabric / One Lake: Data pipelines and orchestration, Data ingestion and transformation.

What we look for

We seek individuals who are passionate about their work and possess outstanding skills in their field. If You have a highly developed business acumen, exceptional interpersonal skills, and a willingness to embrace new professional challenges, this role is for You.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.

Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.

People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.

Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

Successful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits.

“We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”.

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