IT Infrastructure Support Specialist

Specialist, IT Infrastructure Support

At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.

Spec, IT Infrastructure Support deploys and supports the systems and technologies required by corporate, manufacturing, and distribution center users in a global enterprise environment. In addition to supporting all the technological needs of Polaris employees, Spec, IT Infrastructure Support, may also assist in providing local hands-on support for corporate tier 3 IS teams.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Assess and prioritize daily work based on outstanding Worldwide Service Desk issues.

• Ticket and time tracking using our ITSM solution, ServiceNow.

• Support of devices such as laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology.

• Support for Windows based operating systems and Microsoft Office applications as well as other out of the box and developed software packages.

• Administration of Active Directory and O365 for all user and end-user system objects

• Provide local hands-on and remote support for corporate tier 3 IS teams including problem reporting and resolution for distribution centers, corporate offices, and manufacturing facilities.

• Maintain ongoing computer refresh and setups.

• Create documentation, standard work, and knowledge base articles.

• Act as a local resource for Worldwide Service Desk projects

• Manage IT Vendors and OEM contacts for procurement and operational requirements.

• Assist in IT Budgeting exercise.

• Perform with a continuous improvement mentality and provide metrics to show the realization.

SPECIALIZED KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• Advanced knowledge of modern computer hardware wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment required.

• Advanced knowledge of Windows 10, Windows 11, and MacOS required.

• Experience configuring and maintaining laptops and desktops in an enterprise environment required.

• Experience with O365, specifically Outlook, Word, Excel, and PowerPoint

• Experience with Antivirus tools and Remote tools.

• Demonstrated experience in many areas of infrastructure like application or software deployments, Troubleshooting application issues.

• Self-motivated with the ability to work independently and/or collaboratively with remote peers.

• Ability to deal collaboratively, diplomatically, and successfully with customers, co-workers and other professional colleagues, managers, and staff.

• Ability to work effectively in a team environment, as well as work independently with limited supervision.

• Excellent verbal, written and interpersonal communication skills, including the ability to communicate effectively with the IT organization, management, and End users.

• 2-year technical degree or equivalent experience required

• 3-5 years’ experience working in an enterprise helpdesk setting required.

Preferred Skills:

• A good knowledge of both Ubuntu and Linux in general is preferred

• ITIL Certification

WORKING CONDITIONS:

• Manual and physical dexterity required

• Working from office for at least 4 days a week is mandatory

• Office, Warehouse, and Manufacturing Plant Environment/As per Business needs

• Must be able to lift 20 Kgs equipment

• Evening Meetings/Calls outside general shifts are required

• Occasional travel may be required

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We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE. Apply today!

About Polaris India

As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe.

Polaris India Private Limited is one of the Polaris group subsidiary companies incorporated on 18th Feb 2011. We launched our flagship products including All-Terrain Vehicles (ATVs), Polaris RANGER: RZR® side - by - side and Snowmobiles in India in August 2011. Through our selected product range, we are creating a whole new culture of Off-Road adventure in India. Polaris India has a strong network of 10 dealerships and state of the art Polaris Experience Zones (Off-Road Tracks) to take the off-road riding culture way ahead. We are committed to creating a dynamic work environment where talent thrives, and bold ideas come to life. Join Polaris India, where passion meets innovation! We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. www.polaris.com

How We Hire

Polaris India Private Limited is committed to a policy of equal employment opportunity and does not discriminate in the terms, conditions, or privileges of employment on account of race, age, color, sex, national origin, physical or mental disability, or religion or otherwise as may be prohibited by law.