Service Designer

Service Designer_Q2 27

Project Responsibilities • Demonstrated experience in understanding and navigating the B2B sales process, including lead generation, negotiation, and deal closure. • Proven ability to facilitate workshops, engage senior stakeholders, and solve complex problems through collaborative methods. • Expertise in mapping current-state processes (“as-is”) and designing future-state processes (“to-be”), including detailed journey maps and service blueprints. • Strong skills in conceptualizing and articulating a clear vision for service and product offerings, ensuring alignment with business goals and customer needs. • Ability to translate detailed journey maps into high-level features and requirements while working closely with Product Managers and Tech Leads to develop comprehensive roadmaps. • Practical experience with Salesforce, including an understanding of its capabilities and how it can be leveraged to enhance service design and delivery. • Familiarity with Agile and Lean methodologies, with experience applying these approaches to service design projects. • Skilled in conducting user research and usability testing to gather insights and validate design decisions. • Strong stakeholder management skills, with the ability to build and maintain relationships with key stakeholders across different levels of the organization. • Excellent communication and presentation skills, with the ability to clearly convey complex ideas and solutions to diverse audiences