Learning Operations Senior Analyst

Learning Operations Senior Analyst

Skill required: Talent Development - Learning Operations
Designation: Learning Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Learning Admin – Senior Analyst is responsible for overseeing and managing the administrative and operational aspects of learning and development initiatives. This role ensures effective coordination of training logistics, optimal utilization of learning resources, and smooth functioning of Learning Management Systems (LMS). The role also provides day-to-day leadership to learning administration teams and acts as an escalation point for operational issues while ensuring adherence to defined processes and service level agreements.
What are we looking for? "• Relevant years of experience in learning administration, learning operations, or scheduling roles • Prior experience in supervising or mentoring team members • Exposure to global learning operations or shared services environment preferred • Exposure to LMS platforms SuccessFactors & ClearXP is mandatory. Exposure of working with Australian client in airline sector." •• Bachelor’s degree in any discipline (B.A / B.Com / B.Sc / B.Tech or equivalent) "• Strong project planning and organizational skills • People management and team leadership capability • Analytical mindset with ability to generate management reports • Proficiency in MS Excel, MS Access, and learning administration systems • Strong written and verbal communication skills • Customer service orientation and stakeholder management skills • Ability to manage competing priorities in a fast-paced environment • Multicultural awareness and collaboration skills suitable for Australia region operations"
Roles and Responsibilities: •"• Lead and manage end-to-end learning administration activities • Supervise and coach learning administrators and coordinators • Plan and prioritize scheduling tasks, resources, and workloads • Manage Learning Management Systems (LMS) and related platforms • Track, analyze, and report learning metrics and operational performance • Collaborate with Delivery Services, Capability, BI, and stakeholders to deliver cost-effective learning schedules • Act as the first point of escalation for operational and client issues • Ensure compliance with organizational policies and regional regulatory requirements • Drive process improvements and operational efficiencies" •"Must be open to Australian shift timings: (9 am to 5 pm) Australian time"