Workday Application Managed Services Technical Consultant

Required: 

• Substantial and measurable delivery within the technical workstreams of 3 or more HCM, Financials, or Higher Education implementations for at least two phases 

• Bachelor’s degree in technical, business or financial discipline or relevant field of study or equivalent work experience 

• Willingness and ability to travel on business need; work extended hours as necessary 

Preferred Skills & Experience 

• Current Workday Integration and/or Workday Studio certification is highly preferred. 

• Relevant Experience 

• Minimum 3–4 years of hands-on experience in developing and supporting Workday Integrations within an AMS or production support environment. 

• Strong experience in at least three of the following technologies:  

• Web Services (REST and/or SOAP), XML / XSLT. 

• Enterprise Interface Builder (EIB), Workday Cloud Connect and  Workday Studio 

• AMS / Production Support Expertise 

• Experience in Application Managed Services (AMS) or production support models, including:  

• Incident, problem, and change management processes 

• Monitoring, troubleshooting, and resolving integration issues 

• Handling SLA-driven support and prioritization of tickets 

• Root cause analysis and continuous improvement 

• Communication & Collaboration 

• Excellent verbal and written communication skills with the ability to interact effectively with business users and technical teams. 

• Ability to build strong relationships and collaborate with cross-functional stakeholders in a support-driven environment. 

• Analytical & Documentation Skills 

• Strong analytical capabilities to analyze incidents, translate business requirements, and provide scalable support solutions. 

• Experience in maintaining technical documentation, knowledge articles, and runbooks for AMS support. 

• Continuous Improvement 

• Ability to assess Workday updates/releases, evaluate impact on existing integrations, and adopt new features as applicable. 

• Proficiency in documenting solutions, fixes, and enhancements using ticketing systems (e.g., ServiceNow, JIRA). 

• Focus on process optimization and automation to improve support efficiency and reduce recurring issues. 

• Continuous Learning & Knowledge Sharing 

• Willingness to learn new tools, technologies, and Workday features in an evolving AMS landscape. 

• Ability to mentor team members, contribute to knowledge transfer, and support team capability building. 

• Technical Tools & Utilities 

• Familiarity with tools such as:  

• Notepad++, UltraEdit, Oxygen XML Editor 

• Beyond Compare, AQT, ASAP Utilities 

• Experience with integration monitoring tools and ticketing systems is a plus.