CX coordinator

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Discipline

Client Experience

Role Type

CX Coordinator

The opportunity

We are looking for CX Coordinator – Associate who will be responsible for general mailbox management and managing various activities in Global Client Experience system.

Your key responsibilities

• Provides administrative support on survey / interview; including but not exclusive to creation, coordination, list management, sampling, upload and other administrative tasks related to surveys / interviews.
• Gather data, create, and administer any reporting, if needed.
• Develops and maintains excellent working relationship with the regional CSat focal and various internal departments to carefully and effectively address their needs.
• Work in creative and pro-active manner to suggest improvement for effective flow of work.
• Cross-train appropriate peers to ensure seamless support of feedback initiatives.
• Ensure the highest quality standards around accuracy and implement accordingly.
• Determine proper analysis techniques, with guidance from supervisor(s) to best translate and communicate complex data.
• May have to manage a shared mailbox

Skills and attributes for success

• Ability to work on multiple activities simultaneously, in fast paced environment.
• Good communication and interpersonal skills
• Good oral & written communication
• Comfortable working with complex data entry systems
• Intermediate knowledge on Excel, PPT and PowerBI
• Exposure to international cultures and virtual teaming is an added advantage
• Market research preferred

To qualify for the role, you must have

• Bachelor’s degree
• Master’s degree preferred
• Approximately -5 2-3 years of experience in similar industry required
• Worked in a large Global organization

Ideally, you’ll also have

• Depending on regional geography, some travel may be required as well as attending leadership meetings/training. From time to time, internal and external obligations may require working after normal business hours.

Technologies and Tools

• Intermediate knowledge on Excel, PPT and PowerBI
• Exposure to other data visualization tools like Qualtrics, Tableu, etc. will be preferred.

What we offer

(Example)EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. (Example)

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. (Example)
• Success, as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. (Example)
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs. (Example)
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. (Example)

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.