Application Tech Support Practitioner

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Python (Programming Language)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, your day revolves around serving as the continuous link between clients and the application or system in use. You dedicate your efforts to maintaining high-quality service by effectively communicating with clients and internal teams. Your role involves accurately identifying client concerns and crafting appropriate solutions by leveraging a thorough understanding of the product. This position requires attentiveness to detail and a proactive approach to ensure seamless system operations and client satisfaction throughout the day.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to enhance system performance and reliability.
- Document and share knowledge to support continuous improvement within the team.
- Assist junior team members by providing guidance and support to foster their professional growth.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Python (Programming Language).
- Strong problem-solving abilities with a focus on troubleshooting and resolving application issues.
- Experience in monitoring and maintaining application health and performance.
- Ability to analyze logs and system outputs to identify root causes of problems.
- Effective communication skills to interact with clients and internal stakeholders clearly and professionally.
- Familiarity with scripting and automation to streamline support tasks and improve efficiency.

Additional Information:
- The candidate should have minimum 3 years of experience in Python (Programming Language).
- This position is based at our Gurugram office.
- A 15 years full time education is required.