Amazon Connect Engineer
Infosys
Work from Office
Full Time
Min. 2 yearsJob Description
Amazon connect Engineer
Core Experience · 2–5 years of experience in Amazon Connect development and AWS ecosystem · Strong hands-on experience in: o Amazon Connect (mandatory) o Contact flow and IVR design o Queue and routing configuration Technical Skills · AWS Services: o Amazon Connect o AWS Lambda o DynamoDB o S3 o API Gateway o IAM · Conversational AI: Amazon Lex · Integration: REST APIs, CTI integrations with CRM tools · Scripting/Programming: Basic knowledge of Python (preferred) Nice-to-Have Skills · Experience with CloudFormation or Terraform · Knowledge of Amazon Connect CCP customization / Agent Workspace enhancements · Exposure to CloudFront, Cognito is an added advantage Key Responsibilities Amazon Connect & IVR Development · Design and implement IVR (Interactive Voice Response) and Chat Contact Flows using Amazon Connect · Configure and manage queues, routing profiles, hours of operation, and security profiles · Develop and optimize call flow logic to enhance customer experience and reduce call handling time · Implement advanced features such as callback functionality, dynamic routing, and escalation paths Amazon Lex & Conversational AI · Design and configure Amazon Lex Bots for voice and chatbot interactions · Integrate Lex bots with Amazon Connect for automated call handling and self-service use cases AWS Integration & Backend Development · Develop serverless integrations using: o AWS Lambda (business logic & orchestration) o DynamoDB (data persistence) o S3 (data storage and retrieval) · Implement API-based integrations using API Gateway for external system connectivity · Enable dynamic routing and personalization using customer data and backend systemsJob role
Job requirements
About company
Similar jobs you can apply for
Telecalling / BPO / TelesalesCustomer Support Executive
TeleperformanceWork from OfficeFull TimeAny experience
Good (Intermediate / Advanced) EnglishCustomer Care Executive
Cogent E Services Pvt LtdWork from OfficeFull TimeAny experienceGood (Intermediate / Advanced) EnglishCustomer Care Executive
Barbeque Nation Hospitality LtdWork from OfficeFull TimeAny experienceGood (Intermediate / Advanced) EnglishCustomer Support Executive
Vu Job SolutionWork from OfficeFull TimeMin. 1 yearGood (Intermediate / Advanced) EnglishCustomer Care Executive
Teleperformance global services private limitedWork from OfficeFull TimeAny experienceGood (Intermediate / Advanced) EnglishCustomer Care Executive
TeleperformanceWork from OfficeFull TimeAny experienceGood (Intermediate / Advanced) EnglishYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 2 to 5 years are eligible to apply for this job. You can apply for more jobs in Bengaluru/Bangalore to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Bengaluru/Bangalore at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Bengaluru/Bangalore . Through apna, you can find jobs in 64 cities across India. Join NOW!