Application Support Engineer

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP FSCM Treasury and Risk Management (TRM)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to ensure the smooth operation of critical applications. The position demands continuous engagement with system components to maintain stability and support business continuity, often requiring collaboration with different teams to address complex problems effectively.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to analyze system issues and implement corrective actions to minimize downtime.
- Facilitate knowledge sharing and mentoring within the team to enhance overall performance.
- Coordinate with stakeholders to prioritize and address support requests efficiently.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP FSCM Treasury and Risk Management (TRM).
- Strong problem-solving abilities with a focus on troubleshooting complex software issues.
- Experience in managing and supporting enterprise-level financial systems.
- Ability to work collaboratively across teams to deliver integrated solutions.
- Familiarity with system monitoring tools and incident management processes.
- Excellent communication skills to effectively interact with technical and non-technical stakeholders.

Additional Information:
- The candidate should have minimum 5 years of experience in SAP FSCM Treasury and Risk Management (TRM).
- This position is based at our Pune office.
- A 15 years full time education is required.