Knowledge Management Analyst

Analyst Knowledge Management

About us:

Target is one of the world’s most recognized brands and one of America’s leading retailers.

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

Target is an iconic brand, a Fortune 50 company and at Target, we have a vision: to become the best culture and brand, the best place for growth and the company with the best reputation. We offer an inclusive, collaborative and energetic work environment that rewards those who perform. We deliver engaging, innovative and on-trend experiences for our team members and our guests. We invest in our team members' futures by developing leaders and providing a breadth of opportunities for professional development. It takes the best to become the best, and we are committed to building a team that does the right thing for our guests, shareholders, team members and communities.

Target Merchandising is evolving at an incredible pace. We are constantly reimagining how this $100+ billion retailer offers the innovative, guest-inspiring brands and items that Target is known and loved for.

Target Plus is a strategic business initiative offering meaningful guest experiences by bringing high demand brands and on-trend selection to Target.com. We are a one-of-a-kind marketplace, carefully curated and built keeping in mind guests' current and changing needs, along with tapping into futuristic market trends. With this we are constantly improving and innovating our digital shopping experience.

Role Summary

The Knowledge Management Analyst (L4) will support the Knowledge Management team by driving structured governance operations, managing policy version control and tracking training compliance.

This role is execution-focused and responsible for ensuring documentation accuracy, process adherence, and timely enablement across content governance initiatives.

Key Responsibilities

 Documentation & Version Control

• Maintain and update centralized repositories for policies, SOPs, and governance documentation.
• Own version tracking and ensure approved updates are reflected across internal and partner-facing platforms.
• Coordinate review and approval workflows (Legal, Partner Experience, Product) to ensure timely updates.

Training Governance & Enablement

• Track completion of required trainings and maintain compliance dashboards.
• Coordinate updates to training materials when policies or tools change.
• Support onboarding and refresher sessions related to governance tools and content quality standards.

Tool Launch & Change Support

• Support rollout of governance and audit tools by updating documentation and process guides.
• Ensure new workflows are clearly documented and communicated.
• Monitor adoption and escalate gaps where needed.

Qualifications

• 3+ years of experience in operations, governance, knowledge management, or compliance roles.
• Strong documentation and organizational skills.
• Experience managing workflows and cross-functional coordination.
• High attention to detail and ability to manage multiple priorities.
• Experience with dashboards, tracking tools, or audit systems preferred.

What Success Looks Like

• 100% accuracy in policy version control and documentation updates
• On-time training tracking and completion reporting
• Reduced turnaround time for documentation updates post-approval
• Clear, structured audit and enforcement reporting

Experience Level

Mid Level