Deputy Manager - Strategic Account Management

Manager - Strategic Account Management Job

YASH Technologies is seeking a seasoned Account Manager – Strategic Accounts to lead and expand a large Manufacturing enterprise customer. This is a revenue driven leadership role with accountability for revenue growth, operational excellence, and customer satisfaction, with strong emphasis on consultative selling. 
The role requires regular in person engagement with the customer, strong account intelligence, and deep collaboration with global account teams, as the customer’s products and platforms are distributed across regions.

Key Responsibilities
Strategic Account Ownership & Customer Engagement
•    Own end to end responsibility for the assigned strategic account with defined revenue
•    Build and sustain senior level relationships through regular on site customer meetings
•    Lead account governance, executive reviews, and escalation management
•    Act as the single point of accountability for customer satisfaction
Key Metrics
•    Year on year revenue growth
•    CSAT 
•    Stakeholder retention

Account Growth & Account Intelligence
•    Leverage account intelligence (organizational mapping, spend analysis, competitor insights, product footprint) to drive: 
o    Account mining
o    White space identification
o    Service expansion
•    Develop and execute account growth plans aligned with annual targets
•    Support renewals and commercial negotiations
Key Metrics
•    Net new revenue from the account
•    Expansion win rate
•    Renewal success 

Managed Staffing – Operational Excellence
•    Lead managed staffing operations with hands on involvement
•    Coordinate closely with talent acquisition, delivery, and global account teams to ensure: 
o    Timely fulfillment
•    Drive rate negotiations, margin protection, and commercial discipline
•    Resolve operational challenges proactively
Key Metrics
•    Fulfillment turnaround time
•    Gross margin

Managed Services – Business & Technical Alignment
•    Oversee managed services engagements with: 
o    Level 1 technical understanding to grasp customer business problems
o    Ability to map business needs to technical solutions
•    Engage confidently with customer IT stakeholders using technical language
•    Prior development or engineering experience is a strong advantage
Key Metrics
•    Managed services revenue growth
•    Reduction in escalations

Account & Delivery Governance
•    Track delivery milestones, SLAs, financial performance, and risks
•    Ensure contract compliance and service continuity
•    Proactively mitigate risks impacting delivery or revenue

Leadership & Team Management
•    Lead and mentor a team of Junior Account Managers
•    Provide guidance, coaching, and day to day support
•    Drive accountability, collaboration, and performance excellence

Global Collaboration & Cross Border Synergy
•    Collaborate closely with global account teams 
•    Ensure alignment as customer products and services span multiple regions
•    Drive strong cross border coordination between sales, delivery, and service lines

Qualifications
•    15+ years of experience in: 
o    Strategic Account Management
o    IT Services / Consulting / Technology Solutions
•    Proven ownership of enterprise account revenue and delivery outcomes
•    Experience leading teams in matrixed, global environments
•    Manufacturing domain exposure preferred
•    Bachelor’s degree required
•    MBA or equivalent postgraduate qualification required

Experience Level

Mid Level