Senior Service Excellence Specialist
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 1 yearJob Description
Senior Service Excellence Specialist-WBG HO / IPO / CIP-Wholesale Integrated Service Excellence (WISE)
- Responsible for driving service excellence initiatives within Wholesale Integrated Service Excellence (WISE) teams. - Acts as a senior specialist focusing on enhancing customer experience and operational efficiency. - Works closely with various internal departments to ensure seamless service delivery. - Requires strong stakeholder management and communication skills. - The role is based in New Delhi, involving coordination across multiple service areas. - Suitable for candidates with prior experience in service excellence or related roles in financial services. - Emphasis on process improvement, quality assurance, and customer satisfaction. - The position demands a proactive approach to problem-solving and continuous improvement. - Collaboration with cross-functional teams to implement best practices and standards. - Ideal for professionals aiming to contribute to high standards of service in banking and financial sectors.Job role
Job requirements
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