Officer - Quality & Process Management - Housing - CRM - Mumbai - Lodha (I-Think Techno Campus) - B wing - JM
Tata Capital Finance Ltd
Work from Office
Full Time
Min. 1 yearJob Description
Officer - Quality & Process Management - Housing - CRM - Mumbai - Lodha (I-Think Techno Campus) - B wing - JM
10923
Core Responsibilities: o Partner with Leadership team to enhance Customer Experiences by implementing successful call center programs o Identify, Recommend and Support the implementation of various programs for the improvement of call center Quality o Identify potential quality issues and initiate investigations in coordination with the leadership team o Meet vendor call centre team weekly to review quality reports, discuss team performance, identify favorable / unfavorable trends, and resolve escalated issues o Handling Customer Queries & meeting Deadlines on daily basis records related to customer, also prepare plan for Audit also. o Supports development of quality assurance strategies, processes, guidelines and control plans which assure quality & enhanced customer experience o Efficiently gather complete information to access and fulfill customer need.
|
Job role
Job requirements
About company
Similar jobs you can apply for
Labour / Factory WorkerLoader And Unloader
Swiggy InstamartWork from OfficeFull Time
Night ShiftAny experience
Basic EnglishPiker Loder
Swiggy InstamartWork from OfficeFull TimeAny experienceBasic EnglishPicker / Packer
DmartWork from OfficeFull TimeAny experienceNo English Required
Picker / Packer
Flipkart MinutesWork from OfficeFull TimeAny experienceBasic English
Picker / Packer
InstamartWork from Office
Part TimeFull TimeAny experienceNo English Required
Production Engineer
Quick Man ManagementWork from OfficeFull TimeAny experienceGood (Intermediate / Advanced) EnglishYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Thane to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Thane at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Thane . Through apna, you can find jobs in 64 cities across India. Join NOW!