Application Tech Support Practitioner

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Network Security Implementation
Good to have skills : Network Security Operations
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Job Summary
We are seeking an experienced Network Security Engineer with strong implementation expertise in Palo Alto Networks technologies. The ideal candidate should have hands-on experience in deploying, configuring, and managing Palo Alto Firewalls, Panorama, and Prisma Access, with the ability to work in complex enterprise environments involving multiple data centers, cloud platforms, and global network infrastructures.
The candidate should possess excellent troubleshooting skills, a strong understanding of network security architecture, and experience implementing security solutions while ensuring minimal business impact.

Key Responsibilities
Design, implement, and support Palo Alto Next-Generation Firewall (NGFW) solutions.
Configure and manage Panorama for centralized firewall administration, policy management, software upgrades, and template/device group management.
Implement and support Prisma Access including Mobile Users, Remote Networks, Service Connections, and Cloud Identity Integration.
Plan and execute firewall migrations from legacy vendors (Cisco ASA, Check Point, Fortinet, Juniper, etc.) to Palo Alto.
Perform firewall policy implementation, NAT configuration, security profiles, URL filtering, application control, and SSL decryption.
Configure and troubleshoot:
o Security Policies
o NAT Policies
o Policy-Based Forwarding (PBF)
o Virtual Routers
o Zones
o Interfaces
o HA (Active/Passive and Active/Active)
Implement and troubleshoot IPSec VPNs, GlobalProtect VPN, and site-to-site VPN connectivity.
Manage security subscriptions including Threat Prevention, WildFire, DNS Security, URL Filtering, and Anti-Spyware.
Perform firewall software upgrades, content updates, and health checks.
Analyze traffic using logs, packet captures, Traffic Monitor, ACC, and CLI troubleshooting commands.
Work closely with application, cloud, network, and security teams during implementation activities.
Participate in change management, implementation planning, and post-implementation validation.
Prepare implementation plans, rollback procedures, and technical documentation.
Support major incident resolution and perform root cause analysis (RCA).
Follow ITIL processes for Incident, Change, and Problem Management.

Required Technical Skills
Palo Alto Networks
Palo Alto NGFW (PA Series), Panorama, Prisma Access, GlobalProtect, IPSec VPN, SSL VPN, High Availability, Dynamic Routing (BGP, OSPF), Virtual Systems (VSYS), Security Profiles, URL Filtering, SSL Decryption, App-ID, User-ID, WildFire, DNS Security, Log Forwarding, Device Groups, Templates and Template Stacks

Tools & Automation
Experience with:
Panorama
Expedition Migration Tool
Nautobot
Logicmonitor
Wireshark
tcpdump

Implementation Experience
Candidates should have experience in:
Enterprise firewall implementation
Large-scale firewall migration projects
Data center migrations
Cloud connectivity implementation
Firewall rule migration and optimization
Policy cleanup and recertification
Multi-vendor environments
Global implementation projects

Troubleshooting Skills
Ability to troubleshoot:
Application connectivity issues
NAT problems
Routing issues
VPN failures
SSL decryption issues
User-ID issues
High Availability failover
Panorama synchronization
Prisma Access connectivity
Performance and latency issues
Security policy mismatches

Soft Skills
Strong analytical and troubleshooting skills.
Excellent verbal and written communication.
Ability to lead implementation bridges and coordinate with multiple technical teams.
Customer-focused with strong stakeholder management.
Ability to work independently in high-pressure production environments.
Excellent documentation and presentation skills.
Experience mentoring junior engineers and reviewing implementation plans.

Preferred Certifications
Palo Alto PCNSA
Palo Alto PCNSE (Preferred)
Prisma Access Specialist (Preferred)
CCNP Enterprise or CCNP Security
ITIL Foundation

Preferred Experience
5–10 years of network security experience.
Minimum 3 years of hands-on experience with Palo Alto NGFW.
Experience with Panorama administration in large enterprise environments.
Experience implementing Prisma Access for remote users and branch connectivity.
Experience working in complex global environments supporting multiple business units, data centers, and cloud platforms.
Exposure to change management, major incident handling, and implementation governance.