Technical Solutions Engineer, Cloud Support, Networking (English)

Minimum qualifications:

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 5 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
• Experience with one common scripting or coding language (e.g., Python, shell scripting).
• Systems experience (e.g., Linux, Unix) or a similar operating system.
• Experience in operating system kernel, file systems, and TCP/IP network protocols (e.g., DNS, routing, firewalls, and load balancing concepts).
• Ability to communicate in English fluently to interact with regional customers and stakeholders.

Preferred qualifications:

• Kubernetes or container networking experience.
• Software-defined networking experience with public Cloud or SDN software.
• Familiarity with the HTTP protocol and APIs based on HTTP.
• Familiarity with network namespaces, how to take packet captures, and how to interpret packet captures.
• Knowledge of network specific kernel parameters (TCP keepalives, TCP windows, etc.).

About the job

Responsibilities

• Manage the customer’s problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
• Develop knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues.
• Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support, including a need to sometimes work non-standard work hours or shifts.
• Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Improve the supportability of Google Cloud networking technologies by working with product engineering teams on product launches and helping product teams understand customer issues to improve existing products.