Infra Tech Support Practitioner

Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : TIBCO Administration
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients to identify and resolve issues efficiently, whether remotely or onsite. The practitioner follows established procedures and operating models to maintain service stability and ensure high-quality support. Collaboration with various teams and continuous monitoring of system performance are integral parts of the daily routine, contributing to seamless operations and user satisfaction.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to ensure timely resolution of technical issues and minimize downtime.
- Mentor junior team members by sharing knowledge and best practices to enhance team capabilities.
- Monitor system health and proactively identify potential risks to prevent service disruptions.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in TIBCO Administration.
- Experience in managing and troubleshooting middleware environments to ensure optimal performance.
- Strong understanding of infrastructure components including operating systems, networks, and application platforms.
- Ability to analyze logs and system alerts to diagnose and resolve technical issues effectively.
- Familiarity with incident management processes and tools to track and document support activities.

Additional Information:
- The candidate should have minimum 7.5 years of experience in TIBCO Administration.
- This position is based at our Indore office.
- A 15 years full time education is required.