Service Coordinator

Service Support & Coordination:

- Act as a key point of contact between the sales team, clients, and internal departments.

- Prepare quotations, proposals, tenders, and sales agreements for UPS, inverters, batteries, Stabilizers

- Follow up with customers for order confirmation, payment schedules, and feedback.

Order Processing & Documentation:

- Process and manage customer orders accurately, from quotation to dispatch and delivery.

- Maintain sales records, databases, and client details in an organized and up-to-date manner.

- Coordinate with logistics and inventory teams to ensure timely delivery of products and services.

Customer Interaction & Relationship Management:

- Respond to customer inquiries via phone, email, or in person with a professional and helpful approach.

- Provide product information, specifications, and support based on customer requirements.

- Handle after-sales coordination, including service follow-ups and complaint resolution.

Internal Coordination:

- Collaborate with the technical and service departments to schedule installations, site visits, or service calls for UPS and computer systems.

- Liaise with the accounts team to ensure proper invoicing and collection of payments.

- Track sales targets, pending orders, service schedules, and client feedback.