CUSTOMER QUALITY ENGINEER

Job Overview

The PPAP/PPA Expert Voice of Customer and Digital Support is responsible for maintaining a high-quality relationship with the customer and ensuring that all PPAP/PPA requests are delivered on time (time-to-market) in accordance with customer requirements, including all required documents. Furthermore, the necessary negotiations and agreements with the customer (document standard, cost and TE requirements) must be ensured.The PPAP/PPA Expert Voice of Customer and Digital Support communicates the customer requirements internally and is responsible for product delivery at TE if a corresponding PPAP/PPA requirement exists. He is the main key contact for collaboration of PPAP/PPA digital projects and solutions.

Job Requirements

• Manage end-to-end PPAP/PPA submissions and customer approvals.
• Coordinate with Engineering, Quality, Project Management, and Manufacturing teams.
• Ensure compliance with customer-specific quality requirements.
• Support PCN/PPAP processes and technical releases.
• Work on customer portals, quality documentation, and reporting.
• Drive digital solutions, automation, and process improvements for PPAP/PPA activities.
• Track approvals and ensure on-time delivery of documentation and samples

What your background should look like

• Strong knowledge of PPAP/PPA, APQP, FMEA, MSA, AIAG, and VDA.
• Experience in Automotive Customer Quality or Product Quality.
• Knowledge of PCN, SAP, and quality management systems.
• Good communication, stakeholder management, and negotiation skills.
• Exposure to digital tools, automation, or process digitization is preferred.

Competencies