Customer Service Associate Manager - Japanese Language Specialist

Customer Service Associate Manager

Skill required: Language Translation - Customer Service
Designation: Customer Service Associate Manager
Qualifications:Any Graduation/Bachelor of Pharmacy
Years of Experience:10 to 14 years
Language - Ability:Japanese - Intermediate
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Strong understanding of global PV regulations (ICH, GVP, PV guidelines) • Expertise in Japan HA reporting and J GVP requirements • Stakeholder and client management (Japan-facing) • Analytical thinking, risk management, and decision-making • High attention to detail and quality orientation • Excellent communication (Japanese & English) NA Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for? Hands-on experience in: • ICSR case processing & reporting • Japan PV processes (foreign/domestic cases) • Safety databases (Argus, ArisG, Veeva Safety, etc.) Language Expertise • Japanese Language: JLPT Minumum N3 • Strong ability to read/write clinical and regulatory content in Japanese
Roles and Responsibilities: •ü Manage Japan PV case processing lifecycle (intake, triage, data entry, translation, QC, reporting) ü Ensure adherence to SLAs, quality benchmarks, and regulatory timelines ü Ensure alignment with Japan HA requirements (PMDA, J GVP) ü Drive audit readiness, inspection support, CAPA and deviations ü Act as primary interface for Japan stakeholders and global PV teams ü Lead governance calls, performance reviews, and escalation management ü Lead and mentor bilingual (Japanese-English) PV teams, Performance management. ü Drive training, knowledge management, and skill development ü Drive continuous improvement, productivity, and cost optimization and automation. ü Maintain quality standards in case processing as per client requirements. ü Monitor trends, perform RCA, and implement CAPA frameworks