IT Service Management Representative

IT Service Management Representative

Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : ServiceNow IT Operations Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an IT Service Management Representative, a typical day involves overseeing the delivery and smooth functioning of IT production systems and services. This role requires continuous monitoring and support of infrastructure service management processes to maintain high levels of client satisfaction. The position demands proactive management of risks associated with IT services, ensuring that production systems and devices remain operational and accessible. Collaboration with various teams to address operational challenges and maintain service continuity is a key aspect of daily activities, contributing to the overall stability and efficiency of IT operations.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to align IT service delivery with business needs.
- Monitor service performance and implement improvements to enhance operational efficiency.
- Support junior team members by providing guidance and facilitating knowledge sharing.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Operations Management.
- Experience in managing IT service delivery and operational support within complex environments.
- Strong understanding of IT infrastructure and service management lifecycle processes.
- Ability to analyze and mitigate risks impacting IT production systems and services.
- Skilled in coordinating cross-functional teams to resolve service issues and improve system availability.
- Competence in monitoring tools and techniques to ensure continuous service uptime.

Additional Information:
- The candidate should have minimum 5 years of experience in ServiceNow IT Operations Management.
- This position is based at our Pune office.
- A 15 years full time education is required.