Customer Support Executive

Job Title: Customer Support Executive – Farmer Helpline

Location: Bangalore

Company: CropXplore (Agribotic Systems Pvt. Ltd.)

CropXplore is an agri-tech startup enabling precision farming through drones. Our Drone-as-a-Service (DaaS) model helps small and marginal farmers access drone spraying and crop solutions affordably and efficiently. We’re a young, purpose-driven team passionate about making farming smarter, more sustainable, and profitable for rural India.

We’re also a cool place to work — where every team member’s ideas matter and growth is a shared goal 🌾

Role Overview :We are looking for a Customer Support Executive who can connect directly with farmers, respond to service requests, and ensure smooth coordination between our DaaS centers and field operations.

Key Responsibilities

• Handle incoming calls, WhatsApp messages, and inquiries from farmers.
• Explain our drone spraying services and help schedule bookings.
• Maintain farmer databases, order logs, and service feedback records.
• Coordinate with local DaaS centers for timely service delivery.
• Provide updates and after-service follow-up with customers.
• Support marketing and outreach activities in local areas.

Qualifications

Education: Graduate or Diploma (any discipline).

• Language: Fluency in Kannada (mandatory), with working knowledge of English/Hindi preferred.
• Excellent communication and listening skills.
• Comfortable using WhatsApp, Excel, and mobile-based apps.
• Prior experience in customer support, call handling, or agri service desk is an added advantage.
• Why Join UsBe part of India’s next-generation AgriTech startup revolutionizing rural agriculture.
• Friendly, flexible, and growth-oriented workplace.
• Opportunity to work closely with farmers and impact rural livelihoods.
• Attractive incentives and recognition for high performers.