Senior Customer Support Specialist-BRANCH BANKING-Enterprise Business Solutions - EBS
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 5 yearsJob Description
Senior Customer Support Specialist-BRANCH BANKING-Enterprise Business Solutions - EBS
- Manage customer interactions through inbound/outbound calls and emails, ensuring smooth communication with merchants, corporate clients, and internal teams.
- Deliver high-quality service, resolve issues within TAT, and consistently work toward improving customer satisfaction and NPS.
- Assist corporate/CA customers on CMS & digital banking, including onboarding, activation, demonstrations, and handling CMS-related queries or service modifications.
- Understand customer needs to provide effective solutions, resolve challenges, and support system integration or product-specific requirements.
- Coordinate with internal teams (CMS Setup, Operations, Implementation, IT, RM, PSM, BSG, etc.) to ensure timely and accurate query resolution.
- Perform outbound calling activities for POS servicing and cross-selling products like loans and insurance to achieve sales and activation targets.
- Maintain accurate MIS reports and calling data using MS Excel; ensure precision and timely reporting.
- Demonstrate strong communication skills in Hindi, English, and Marathi, with excellent customer handling, convincing, and problem-solving abilities.
- Work efficiently in a target-driven environment, ensuring portfolio activation, higher market share, and service delivery quality.
- Leverage experience in customer support, CMS, POS, and banking operations while adhering to quality standards, NPS goals, and service excellence.
Experience Level
Senior LevelJob role
Job requirements
About company
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