On-Site Support Engineer (Field Services & Integration)

On-Site Support Engineer (Field Services & Integration)

POSITION SUMMARY

The On-Site Support Engineer is the primary technical and liaison link between the customer’s production floor and the internal manufacturing ecosystem. This role requires an agile, solution-oriented professional responsible for the installation, periodic calibration, and continuous process improvement of high-precision Fixtures used in Electronic Gadget Manufacturing.

CORE RESPONSIBILITIES

1. Process Improvement & Feedback Loop

• DFM/DFA Feedback: Provide systematic periodic feedback to the internal Manufacturing Unit based on on-site performance data to improve Design for Manufacturing (DFM) and Assembly (DFA).
• Reliability Enhancement: Analyze recurring technical issues or component failures to suggest design or material changes, enhancing the long-term reliability of supplies.
• Root Cause Analysis (RCA): Document on-site "Lessons Learned" and collaborate with the production team to implement permanent corrective actions in the manufacturing process.

2. Periodic Calibration & Metrology

• Standardized Calibration: Execute periodic calibration schedules to ensure dimensional accuracy and repeatability 
• Instrumentation: Proficiency in using CMM reports, 3D scanners, and laser trackers to validate fixture geometry against original design specifications.

3. Technical Liaison & Issue Resolution

• Ecosystem Coordination: Act as a high-speed bridge to the Internal Manufacturing Unit, suppliers, and sub-contractors to expedite spare parts or design modifications.
• Downtime Reduction: Drive the rapid identification and resolution of mechatronic failures to ensure "Zero Downtime" on the customer’s production line.

4. Customer & Interpersonal Management

• Customer Interface: Maintain professional, transparent communication with customer engineering heads. Handle Customer Audits and ensure 100% closure of audit points.
• Agile Problem Solving: Provide "solution-oriented" support in challenging environments, performing quick mechanical or PLC adjustments as required.

TECHNICAL & SOFT SKILLS

1. Education & Experience

• Qualification: B.E. / B.Tech / Diploma in Mechatronics, Electrical, or Mechanical Engineering.
• Experience: 4–7 years in field support, commissioning, or quality/process engineering for automated fixtures.

2. Core Competencies

• Analytical Skills: Ability to translate field failures into technical process improvements for the manufacturing plant.
• Communication: Exceptional interpersonal skills to liaise effectively between sub-contractors, internal production units, and customer stakeholders.
• Technical Breadth: Proficiency in reading 3D CAD models, PLC logic (Delta/Siemens/Mitsubishi), and electrical/pneumatic schematics.

KEY PERFORMANCE INDICATORS (KPIs)

1. Process Optimization: Number of design/process improvements implemented based on field feedback.
2. Supply Reliability: Reduction in the frequency of "Repeat Issues" across new fixture batches.
3. Calibration Compliance: 100% adherence to the periodic calibration schedule.
4. Audit Success: Timely closure of all points raised during customer site inspections.