Application Tech Support Practitioner

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs, ensuring that quality is maintained through exceptional communication. Your role is pivotal in accurately defining client issues and designing effective resolutions based on a comprehensive understanding of the products and services offered. You will collaborate with various teams to ensure that our world-class systems operate smoothly and efficiently, contributing to a positive client experience.

Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in troubleshooting and resolving client issues in a timely manner.
- Document client interactions and resolutions to enhance team knowledge and improve service delivery.
- Engage in continuous learning to stay updated on product features and enhancements.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Management.
- Good To Have Skills: Experience with customer relationship management tools.
- Strong understanding of service desk operations and best practices.
- Ability to communicate effectively with clients and team members.
- Familiarity with ticketing systems and incident management processes.

Additional Information:
- The candidate should have minimum 0-2 years of experience in Service Desk Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.