Lead Cross Functional Services Coordinator
NTT DATA Global Delivery Services Ltd
Work from Office
Full Time
Min. 5 yearsJob Description
Cross Functional Coordinator
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
The Lead Cross Functional Services Coordinator has signification administration experience, required to ensure consistent delivery of Cross Functional Services.
The scope of the role focuses on owning the Information Technology Infrastructure Library (ITIL) administrative function(s).
This role works to ensure Service Excellence is achieved consistently by meeting the required quality standards in terms of Ticket Management, Timely Reporting and execution of administrative tasks across Cross Functional Services.
The Lead Cross Functional Services Coordinator ensures that all assigned tasks are completed within the agreed deadline or escalated appropriately.
- Ensures close collaboration, coordination and synchronization with Operational Team Leads/Delivery Teams for ITIL process(es) reporting.
- Follows guided instructions in running reports in ServiceNow and other similar tools.
- Accountable to ensure all ITIL Activities are tracked to completion and reported on periodic basis.
- Generates periodic reports on the status of tickets which require tracking and follow up.
- Reviews low priority Changes based on checklist or document to ensure alignment.
- Supports with daily, weekly monthly and periodic reports on the agreed metrics.
- Helps in making callouts to the required engineers, open bridge calls, capture chronology in the Flow tool and Service Now instance.
- Helps with post Major Incident/Incident activities like raising a Problem ticket, Permanent Corrective Actions (PCA) and follow up on RCA and PCA closures.
- Helps to achieve SLA through timely follow ups and SLAs reporting.
- Executes administrative tasks in assisting with various ITIL processes.
- Performs any other related task as required.
- Excellent written and oral communication.
- Ability to multi-task and prioritize and work across different time zones.
- Excellent documentation skills.
- Ability to remain calm and focused on stressful situations.
- Ability to work across teams/regions/divisions.
- Signification knowledge of ITIL processes.
- Completion of a high school diploma and working towards a bachelor's degree in information technology preferable.
- Completion of an ITIL certification or working towards completion of an ITIL certification is preferable.
- Significant demonstrated experience in Information Technology administration / coordination.
- Signification experience gained in an administration type role within an Information Technology Service Operations environment.
- Demonstrated experience working within a Service Desk/NOC.
Workplace type:
Hybrid WorkingAbout NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
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