Customer Service Associate
Axis Bank-Securities
Work from Office
Full Time
Min. 2 yearsJob Description
Customer Service Associate
- Resolve customer Queries, Requests & Complaints (QRC’s) on Trading and Demat A/c related products, such as Equity, Derivative Futures & Options, Mutual Fund, Currency & Commodities etc.
- Answer incoming customer & Branch calls, Emails & Chats.
- Check on the status of customer accounts and resolve maintenance related queries.
- Document knowledge as solution articles
- Review and explain account charges & trade settlement related QRC’s.
- Defuse irate customers & Escalate unresolved issues to relevant internal teams
- Identify and assess customers’ needs to strive for highest Customer Experience (CX)
- Ability to Multi-Task and work in a fast-paced, Contact Center environment
- Provide accurate, valid and complete information by using the right methods/tools.
Job role
Job requirements
About company
Similar jobs you can apply for
Manufacturing / ProductionQA / QC Analyst
Teamspace Financial Services Private LimitedWork from OfficeFull TimeMin. 1 year
Good (Intermediate / Advanced) EnglishSales & Marketing Manager
Avior Clinical Diagnostic CentreWork from OfficeFull TimeMin. 1 yearBasic EnglishCustomer Care Executive
Career GuidelineWork from OfficeFull Time
Night ShiftAny experienceGood (Intermediate / Advanced) English
Telecaller
Starling PlacementWork from OfficeFull TimeAny experienceBasic EnglishTelesales Executive
Quality Home Inspector LLPWork from OfficeFull TimeAny experienceBasic English
Relationship Manager
Andromeda Sales & Distribution Pvt LtdWork from OfficeFull TimeAny experienceBasic EnglishYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 2 to 5 years are eligible to apply for this job. You can apply for more jobs in Mumbai/Bombay to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mumbai/Bombay at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Mumbai/Bombay . Through apna, you can find jobs in 64 cities across India. Join NOW!