Level 1 Application Support Engineer - Managed Services

INT-ORC-MACS L1 APP 2

Employees to be aligned to Managed Services 

• Learn & successfully complete the requisite on job training for the relevant function, technology, or service offering.

• Co-ordinate & work closely with in-country management consulting and Managed Services teams across the globe.

• Be recognized as a subject matter expert on the aligned function, technology, or service offering.

• Effectively collaborate and communicate with the stakeholders and ensure client satisfaction.

Job Requirements

• Understands the function, technology, or service line strategy & objectives.

• Ability to work effectively in a fast-paced environment & handle both planned & unplanned responsibilities.

• Ability to work in a team-oriented, collaborative environment.

• Ability to prioritize workload & execute tasks independently, providing timely follow-up & resolution.

• Highly self-motivated, well organized, detail oriented, focus on delivering quality work.

• Uncompromising commitment to customer satisfaction.

• Keen to learn, train & certify themselves in pertinent technology & functional solutions.

Preferred Skills

• basic understanding of ITIL & ITSM tools like Service Now, Jira etc.,

• Basics understanding of Azure, Power Bi, Application / Tech Support knowledge

• Basic knowledge of databases and SQL for troubleshooting.

• Understanding of application interfaces and data integration..

   

• Strong communication (oral and written), 

• Ability to assess processes, identify gaps, and push open items towards resolution.

• Well organized with good prioritization/workload management abilities.

   

Experience & Background

• B.Tech / B.E. from a reputed college.

Employees to be aligned to Managed Services 

• Learn & successfully complete the requisite on job training for the relevant function, technology, or service offering.

• Co-ordinate & work closely with in-country management consulting and Managed Services teams across the globe.

• Be recognized as a subject matter expert on the aligned function, technology, or service offering.

• Effectively collaborate and communicate with the stakeholders and ensure client satisfaction.

Job Requirements

• Understands the function, technology, or service line strategy & objectives.

• Ability to work effectively in a fast-paced environment & handle both planned & unplanned responsibilities.

• Ability to work in a team-oriented, collaborative environment.

• Ability to prioritize workload & execute tasks independently, providing timely follow-up & resolution.

• Highly self-motivated, well organized, detail oriented, focus on delivering quality work.

• Uncompromising commitment to customer satisfaction.

• Keen to learn, train & certify themselves in pertinent technology & functional solutions.

Preferred Skills

• basic understanding of ITIL & ITSM tools like Service Now, Jira etc.,
• Basics understanding of Azure, Power Bi, Application / Tech Support knowledge
• Basic knowledge of databases and SQL for troubleshooting.

• Understanding of application interfaces and data integration..

   

• Strong communication (oral and written), 
• Ability to assess processes, identify gaps, and push open items towards resolution.

• Well organized with good prioritization/workload management abilities.

   

Experience & Background

• B.Tech / B.E. from a reputed college.

Employees to be aligned to Managed Services 

• Learn & successfully complete the requisite on job training for the relevant function, technology, or service offering.

• Co-ordinate & work closely with in-country management consulting and Managed Services teams across the globe.

• Be recognized as a subject matter expert on the aligned function, technology, or service offering.

• Effectively collaborate and communicate with the stakeholders and ensure client satisfaction.

Job Requirements

• Understands the function, technology, or service line strategy & objectives.

• Ability to work effectively in a fast-paced environment & handle both planned & unplanned responsibilities.

• Ability to work in a team-oriented, collaborative environment.

• Ability to prioritize workload & execute tasks independently, providing timely follow-up & resolution.

• Highly self-motivated, well organized, detail oriented, focus on delivering quality work.

• Uncompromising commitment to customer satisfaction.

• Keen to learn, train & certify themselves in pertinent technology & functional solutions.

Preferred Skills

• basic understanding of ITIL & ITSM tools like Service Now, Jira etc.,
• Basics understanding of Azure, Power Bi, Application / Tech Support knowledge
• Basic knowledge of databases and SQL for troubleshooting.

• Understanding of application interfaces and data integration..

   

• Strong communication (oral and written), 
• Ability to assess processes, identify gaps, and push open items towards resolution.

• Well organized with good prioritization/workload management abilities.

   

Experience & Background

• B.Tech / B.E. from a reputed college.