Service & Operations Manager
Equitas Small Finance Ltd
Work from Office
Full Time
Min. 5 yearsJob Description
Service & Operations Manager
SOM KRA FY'26- 27 | Monthly | ||||||
Category | Parameters | Parameter Weight % | Achievement Scale | A+/A | B | C/D | E |
Business parameter
| MoM CASA NTB (Nos) | 5.00% | 0% to 200% | 4 | 4 | 2 | 2 |
MoM CASA Value AMB (OTB+NTB value growth p.m. -Rs. in Lakhs) | 7.50% | 0% to 300% | 7.00 | 6.00 | 4.00 | 2.00 | |
LI + GI+ MF - Net Revenue in Rs lacs (Total Yearly Income)- converted to monthly | 7.50% | 0% to 300% | 0.25 | 0.25 | 0.20 | 0.10 | |
MoM RTD Value (OTB+NTB value growth p.m. - Rs. in Lakhs) | 10.00% | 0% to 200% | 12.00 | 8.00 | 6.00 | 6.00 | |
Locker Nos & Credit Card Nos | 5.00% | 0% to 200% | 5 | 5 | 3 | 3 | |
1 Self Sourced GL disb per month (min 1 lac Ticket size) | 5.00% | 0% to 200% | |||||
Business score contribution % | 40% | ||||||
Operational parameter
| Minimum branch FTR percentage should be 75%. (Branch Score) | 7.5% | Above 95 - 150% 90 to 95 - 125% 75 to 89 - 100% 61 to 75 - 50% 51 to 60 - 25% < 50% - 0% | ||||
Audit & Compliance: (Monthly Rating remins till the next audit rating) # High - (-5) # Medium - 5 # Low - 10 | 10.0% | ||||||
Minimum Branch SR TAT - 90% | 7.50% | Above 95 - 125% 90 to 95 - 100% 75 to 89 - 75% 61 to 75 - 50% 51 to 60 - 25% < 50% - 0% | |||||
CA opening TAT within 3 working days from Lead creation date (Physical + Digital) | 5.00% | Above 90% - 125% 81 to 90 - 100% 60 to 80 - 50% <60% - 0% Upper Round off | |||||
Project 95 - Minimum 75% achievement | 5.00% | Above 90 - 150% 81 to 90 - 125% 75 to 80 - 100% 61 to 74 - 70% 51 to 60 - 50% < 50 - NIL | |||||
Customer Complaint (Customer Complaint raised due to branch error) | 5.00% | No Complaint 100% | |||||
100% Eligible forms sent to RMU and reconciled by CPC team | 5.00% | Nil for less than 100% | |||||
ReKYC completion for the month from the active base (Exclude LEA notice attached) (Percentage of completion based on the previous month closing numbers. (Exclusive of Neo, NRI, TASC & Non Eligible accounts)) | 5.00% | Above 90 - 125% 75 to 90 - 100% 61 to 75 - 75% 50 to 60 - 50% < 50% - 0% | |||||
Inoperative account from the active base | 5.00% | Above 70 - 125% 51 to 70 - 100% 31 to 50 - 75% 11 to 30 - 50% < 10% - 0% | |||||
Inoperative Locker - No locker should be inoperative for more than 6 month. (either regularization or break open to be done) | 5.00% | Nil for less than 100% | |||||
Operational score contribution % | 60% | ||||||
Final YTD score | Business score contribution % + Operational score contribution % | 100% | |||||
Docker: From Final Score | |||||||
Docker on branch related frauds and Ops loss - 20% (applicable for YTD) | |||||||
CRM updating on monthly basis for mapped customers has to be minimum 75% - 5% Docker | |||||||
Booster: From Final Score | |||||||
Booster of 5% for BTD | |||||||
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