Technology Architect - ServiceNow IT Service Management

Technology Architect

Project Role : Technology Architect
Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs.
Must have skills : ServiceNow IT Service Management
Good to have skills : NA
Minimum 15 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Architect, your day involves designing and delivering comprehensive technology architectures tailored for platforms, products, or specific engagements. You focus on defining solutions that address critical aspects such as performance, capability, and scalability. Your role requires a strategic approach to ensure that the architecture aligns with business goals and technical requirements, collaborating with various stakeholders to create robust and adaptable technology frameworks that support long-term success and innovation.

Roles & Responsibilities:
- Expected to be a SME with deep knowledge and experience.
- Should have Influencing and Advisory skills.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead the evaluation and integration of emerging technologies to enhance architectural frameworks.
- Mentor and guide junior team members to foster professional growth and knowledge sharing.
- Leads multi-instance architecture and enterprise-level solutions on ServiceNow
- Designs end-to-end solutions across multiple applications and modules
- Drives platform strategy
- Strong expertise in data modeling and architecture design
- Designs complex integrations (cross-platform, scalable, secure)
- Defines and enforces governance, best practices, scalability, and security standards
- Works on AI/advanced solutions and innovation initiatives
- Provides technical guidance to tech leads and junior architects
- Ensures optimal platform usage (avoids over-customization)
- Drives reusable framework-based development
- Identifies and resolves performance bottlenecks
- Monitors system health and recommends improvements
- Collaborates closely with business stakeholders and product owners
- Strong understanding of security concepts and enterprise risks
- Excellent problem-solving and strategic decision-making skills

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Service Management.
- Strong expertise in designing scalable and high-performance technology architectures.
- Experience in solution definition that meets complex capability requirements.
- Ability to collaborate effectively with cross-functional teams to drive architectural decisions.
- Skilled in assessing technology trends and incorporating best practices into architecture design.

Additional Information:
- The candidate should have minimum 15 years of experience in ServiceNow IT Service Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.