Lead Program Manager - HR Technologies (SAP SuccessFactors)

Function

DIT

Pay Band

M5

Role

1. HRIS Product Strategy, Roadmap, and Governance (SAP SuccessFactors):
   Formulate and govern the comprehensive HRIS product vision, strategic
   direction, and multi-year roadmap, with a primary focus on the SAP
   SuccessFactors suite (e.g., Employee Central, Learning, Performance
   Management, etc.).
   * Key Activities: Systematically gather and analyze business requirements from
   Human Resources stakeholders, prioritize feature development based on
   strategic alignment and demonstrable Return on Investment (ROI), manage the
   product backlog, and rigorously enforce system governance standards (data
   quality, security protocols, regulatory compliance).
   
   
2. Enterprise Solution Architecture, Configuration, and Optimization: Direct
   the design, configuration, and continuous optimization of SuccessFactors
   modules to effectively address both current operational needs and future
   organizational requirements.
   * Key Activities: Translate high-level business requirements into detailed
   functional and technical specifications, perform system configuration within
   SuccessFactors, manage comprehensive testing cycles (Unit Testing, User Acceptance Testing - UAT), and resolve complex, escalated system incidents.

3. HR System Integration and Data Integrity Management: Ensure the
development and maintenance of seamless, highly stable, and secure
integrations between SuccessFactors and other enterprise systems (e.g.,
Financial ERP, Payroll platforms, external third-party vendors) utilizing
middleware solutions such as SAP Cloud Platform Integration (CPI). IAS/IPS-
General configurations. Understanding of Successfactors integration center, SAP
HCM to SF integration and BIB replication framework.
* Key Activities: Define integration architecture blueprints and robust data flow
methodologies, oversee the rigorous design and implementation lifecycle of new
integrations, continuously monitor the health of existing interfaces, and strictly
enforce data quality protocols across all integrated platforms.

4. Cross-functional Stakeholder and Vendor Relationship Management: Serve
as the authoritative primary interface among Human Resources, Information
Technology, system end-users, and external consulting partners or vendors.
* Key Activities: Proactively communicate system enhancements and roadmap
updates to organizational stakeholders, strategically manage vendor contracts
and service performance, and provide expert consultation and high-level
support to the HR function.

5. Advanced Operational Support and Organizational Change Management:
Direct the processes for escalated L2 and L3 production support within the HRIS
ecosystem. Spearhead formal Organizational Change Management (OCM)
initiatives associated with system deployments and major technical upgrades.
* Key Activities: Establish and document formal system support protocols,
guarantee the timely resolution of complex incidents, manage the bi-annual
SuccessFactors release management process, and develop professional-grade
training materials and documentation for the user base.

A purpose driven role for you

To strategically manage, implement, and optimize the organization's Human Resources Information System
(HRIS), specifically the SAP SuccessFactors platform, and to ensure robust and seamless integration with all
internal and external HR and enterprise-level systems, thereby driving efficiency in HR operations and
upholding data governance and integrity.

A Day in the life

A day in life will be around to strategically manage, implement, and optimize the organization & Human Resources Information System
(HRIS), Specifically, the SAP SuccessFactors platform, and to ensure robust and seamless integration with all
internal and external HR and enterprise-level systems, thereby driving efficiency in HR operations and
upholding data governance and integrity.

Academic Qualification & Experience

- Minimum Requirement: Attainment of a
Bachelor & degree in a pertinent discipline such as
Information Technology, Computer Science,
Human Resources, Business Administration, or an
allied field.
- Preferred Qualification: Completion of a
Master & degree (e.g., Master of Business
Administration - MBA, Master of Information
Systems - MIS) or possession of a recognized
professional Human Resources certification (e.g.,
Professional in Human Resources - PHR, SHRM-
Certified Professional - SHRM-CP).

- A minimum of 15 years of progressively
responsible experience within HRIS, IT, or Human
Resources functions, with at least 5 years
explicitly dedicated to the management and
implementation of SAP SuccessFactors modules
(Employee Central expertise is mandatory). -
Documented, successful experience serving in a
Product Owner, Product Manager, or principal
Solution Architect capacity with a focus on HR
technology solutions. - Demonstrated expertise in
the architectural design, hire to offboarding,
construction, and maintenance of intricate HR
system integrations utilizing industry-standard
middleware platforms (e.g., SAP Cloud Platform
Integration/HCI, Dell Boomi).

Technical Skills/Knowledge

- Profound functional and technical command
of SAP SuccessFactors: Mandatory proficiency in
Employee Central, complemented by expertise in
a minimum of 2-3 additional modules (e.g.,
Compensation, Performance & Goals,
Learning/LMS, Recruitment, Onboarding 2.0). - A
robust comprehension of HR data models,
security paradigms, and international data
privacy regulations (e.g., General Data Protection
Regulation - GDPR, California Consumer Privacy

Act - CCPA). - Competence in integration
technologies and standard protocols (e.g.,
Application Programming Interfaces - APIs,
Secure File Transfer Protocol - SFTP, OData,
Simple Object Access Protocol - SOAP). - Practical
experience with the application of Agile/Scrum
methodologies for disciplined product
development.

Behavioural Skills

- Exceptional strategic acumen and advanced
problem-solving capabilities, including the facility
to accurately translate complex business
imperatives into viable technical specifications.

 - Superior proficiency in stakeholder management,
negotiation, and formal communication (both
written and verbal presentation).

- A proven ability to provide leadership to cross-functional
teams and effectively manage relationships with
external vendors.

 - Exhibit a high degree of
accountability, proactive initiative, and a strong
results-orientation.

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