HR Service Delivery Associate Manager

HR Service Delivery Associate Manager

Skill required: Workforce Data Admin - HR Service Delivery
Designation: HR Service Delivery Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and prod•This role is responsible for the results of the Service Line activities to both Accenture and Client. • To ensure all the contractually agreed SLA and process steps are followed by the team members with accuracy. • Accountable for ongoing management of effective client service relationship within the service line. • Develops new approaches and processes. • Interfaces with other team leads, management and client staff and ensures good working relationships. • Provide scalable HR Operation services Process and strategy of providing and managing human resources services and information to employees within an organization. This encompasses various aspects, including employee support, benefits administration, onboarding, payroll, and other HR related functions
What are we looking for? Essentials : • Extensive and demonstrable experience of Hire to Retire HR Operations Processes • HR Service Delivery Experience • Multi-cultural awareness. • Strong MS Office and Excel skills • Proficient with Business Excellence Practices • Client Interfacing skills (Email & Phone): Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. • English language proficiency: Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly • Proven track record of leading HR Operations team. • Knowledge and experience of HR Systems • Problem solving skills (Analytical skills / Collabrative thinking/ Adaptable to change) Desirable : • HR Domain certification • Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels • Self driven • Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting. • Advanced leadership and coaching skills • Resilient and able to work under pressure • Good organizational, prioritization and multi-tasking skills in order to deliver to deadlines • Continuous improvement mindset • Demonstrate high levels of confidentiality • Team Work & collaboration • Excellent Team eanagement Skills • Excellent communication & Customer Service skills • Strong MS Office and Excel skills
Roles and Responsibilities: •Operational Management :Act as a subject matter expert for the unit Accountable for the delivery of contracted services within the assigned service line. Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Manage the deal Budget effectively.Participate in the establishment and development of the Operations, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the clientEnsure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.)Initiate, design and implement business process excellence improvementsDemonstrate, and seeks to deepen, an awareness of business / industry issues and driversDesign and implement the procedures and principles for daily operations across the service line leveraging previous HR outsourcing experience to provide a differentiated service to the client • Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Accenture s business.Provide solutions to complex business problems within the service line.Establish and maintain key relationships with the client, team leads and client management.Comply with all Client and Accenture Data Security/ Data Protection and Quality requirements.Implement the necessary reporting and governance arrangements to ensure effective management controls are established to oversee effective and efficient operation of the service line. Acts as the escalation point for problems/issues within the service line. Ensure right staffing levels within the service line to deliver business results.Identify and implement procedural & policy improvements on an ongoing basis to improve the operation of the assigned service line & contribute to the advancement of the clients & Accenture s businessDrives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free.Raises relevant quality