Bank Branch Service Associate
Axis Bank-Securities
Work from Office
Full Time
Min. 2 yearsJob Description
Bank Branch Service Associate
1. Resolve customer Queries, Requests & Complaints (QRC’s) on Trading and Demat A/c related products, such as Equity, Derivative Futures
& Options, Mutual Fund, Currency & Commodities etc.
2. Answer incoming customer & Branch calls, Emails & Chats.
3. Check on the status of customer accounts and resolve maintenance related queries.
4. Document knowledge as solution articles
5. Review and explain account charges & trade settlement related QRC’s.
6. Defuse irate customers & Escalate unresolved issues to relevant internal teams
7. Identify and assess customers’ needs to strive for highest Customer Experience (CX)
8. Ability to Multi-Task and work in a fast-paced, Contact Center environment
9. Provide accurate, valid and complete information by using the right methods/tools.
Job role
Job requirements
About company
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The candidate should have completed the required education and people who have 2 to 5 years are eligible to apply for this job. You can apply for more jobs in Ernakulam to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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