Muthoot Fincorp Limited

Senior Customer Service Executive

Muthoot Fincorp Limited
Thane
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 1 yearMin. 1 year

Job Description

SENIOR CUSTOMER SERVICE EXECUTIVE


Key Job Responsibilities 

•To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches. 

•Promote and maintain positive relations with all contacts, customers, and potential customers

•Achieve desired level of productivity to meet & contribute towards branch profitability targets.

•Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.

•Conduct promotional activities for marketing and drive referral programs for customer acquisition

•Responsible to handle day to day transactions and valuables.

•Maintain all data and records related to daily transactions

•Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being


Knowledge, Skills & Attributes

•Result Orientation

•Customer Service & Retention Focus

•Digital Mindset

•Relationship Building

•Process Knowledge/ Orientation

•Effective Time Management

•Cross Selling / Upselling Skills

•Business Development

•Communication Skills – Proficiency in local language and English

Role Requirements

Educational Qualification – Graduate 

Experience – 1 year experience in lending / financial services 

Job role

Work location
Work locationCHERAI-THANE
Department
DepartmentBanking / Insurance / Financial Services
Role / Category
Role / CategoryCustomer Support - BPO / Voice / Blended
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 1 year

About company

Name
NameMuthoot Fincorp Limited
Job posted by Muthoot Fincorp Limited

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You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed the required education and people who have 1 to 5 years are eligible to apply for this job. You can apply for more jobs in Thane to get hired quickly.

The candidate should have sound communication skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

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