Team Lead

Team Lead

Job Family:

GIC Process (India)

Travel Required:

None

Clearance Required:

None

What You Will Do:

• Team & Floor Management: Lead a team of AML/TMS investigators on the floor, manage daily work allocation, queue prioritization, shift adherence, productivity tracking, and real-time support for operational issues.
• TMS Alert Review & L2 Investigation Oversight: Oversee end-to-end transaction monitoring alert reviews, including customer profile assessment, transactional behavior analysis, red-flag identification, adverse media review, sanctions/PEP checks, and escalation decisioning.
• Complex Case Guidance: Support analysts on complex financial crime scenarios such as structuring, layering, rapid fund movement, unusual transaction velocity, high-risk jurisdiction exposure, mule activity, fraud-linked activity, and suspicious source/destination of funds.
• SAR/STR Support: Review investigation narratives, evidence packs, and escalation rationale to ensure suspicious activity is documented clearly and supports SAR/STR filing decisions where required.
• Quality & Control: Perform sample reviews, identify documentation gaps, validate alert disposition decisions, support calibration sessions, and drive corrective coaching based on QA and client feedback.
• Performance Reporting: Prepare and publish daily/weekly MIS covering volumes, productivity, SLA/TAT, quality, aging, escalations, attendance, staffing, and key risk themes for supervisor/client review.
• Stakeholder & Escalation Management: Act as the first point of contact for operational escalations, floor clarifications, process queries, and high-risk cases, ensuring timely updates to Supervisors, QA, Training, and client stakeholders.
• People Development: Conduct daily huddles, case walkthroughs, feedback discussions, refresher sessions, nesting support, and performance improvement plans to build analyst capability and consistency.

What You Will Need:

• 8+ years of overall experience in AML, Financial Crime Compliance, Transaction Monitoring, KYC/CDD/EDD, fraud risk, payments, banking operations, fintech, crypto compliance, or BFSI/BPO financial crime operations.
• Currently operating in a Team Lead role or equivalent, managing an on-ground team with ownership of daily production, queue management, SLA/TAT adherence, quality performance, attendance, and reporting.
• Strong hands-on experience in Transaction Monitoring Systems (TMS), including alert review, investigation documentation, risk assessment, dispositioning, and escalation of potentially suspicious activity.
• Experience supporting L2 investigations, SAR/STR escalation preparation, suspicious activity narrative review, and evidence-based case documentation.
• Working knowledge of AML/CFT concepts, red-flag typologies, sanctions screening, PEP/high-risk customer review, source of funds/source of wealth considerations, and regulatory expectations.
• Experience preparing operational dashboards, daily/weekly MIS, aging reports, productivity and quality reports, and stakeholder updates for leadership or client review.
• Exposure to TMS/case management platforms such as Actimize, SAS AML, Verafin, Oracle FCCM, NICE Actimize, or equivalent tools is preferred.

What Would Be Nice To Have:

• Experience in crypto/virtual asset transaction monitoring, including exchange-related activity, wallet behavior review, on-chain/off-chain transaction context, and virtual asset red-flag typologies.
• Exposure to blockchain analytics tools such as Chainalysis, TRM Labs, Elliptic, or similar investigation platforms.
• Prior experience supporting client-facing reviews, audits, calibration calls, process transitions, new queue launches, or ramp-up of AML/TMS teams.
• Certification or working knowledge of CAMS, ICA, CFE, FATF guidance, Travel Rule requirements, or virtual asset regulatory frameworks.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

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Experience Level

Senior Level