Lead Specialist - HR Shared Services

Lead Specialist HR Shared Services

About Target

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America’s leading retailers. Joining Target means fostering a culture rooted in care, inclusion and respect, while striving to make a meaningful and positive impact. At Target, we value diverse perspectives, encourage authentic relationships and believe every team member’s voice matters.

Overview of Target in India

Target’s success is driven by a timeless purpose and a proven strategy, brought to life by talented teams across the globe. In India, Target operates as a fully integrated part of its global organization, with more than 5,000 team members in Bengaluru supporting enterprise-wide strategy, technology and operations. Target in India offers an inclusive, learning-focused environment where innovation, collaboration and people-first values enable world-class outcomes.

About the Team

Target Human Resources is recognized for building strong, high-performing teams that power the guest experience. We bring Target’s distinctive brand to life through continuous innovation, experimentation and evolution. Supporting nearly 400,000 team members across stores, distribution centers and headquarters, HR serves as a strategic partner to leaders and team members alike. Our diverse community of people professionals works behind the scenes to cultivate a progressive culture of respect, reward, growth and opportunity.

Principal duties and responsibilities

• As an HR Operations Center (“HROC”) Lead Specialist, you will take ownership of escalated issues and contacts that require additional research.
• You’ll make decisions based on past experience and impact, take partners as necessary and model high quality guest service.
• You will provide feedback to HROC teams based on opportunities that have surfaced during review of issues.
• In your role, you will respond to all issues in a timely manner and appropriately track and document resolution, while maintaining confidentiality.
• You’ll also assist with identifying, developing and implementing improvements to existing and new procedures and functions to maximize service delivery to our guests. This includes significant elements of project management including, but not limited to, process mapping, development and testing of resources and process, documentation of procedures, training and sharing of ongoing feedback to teams based on performance,
• monitoring and reporting results, and sustained, successful service delivery.
• Core responsibilities are described within this job description. Job duties may change at any time due to business needs.

Job Requirements :

• Bachelors Degree from Accredited Universities
• 2years of related HR Office or guest service experience
• Demonstrated success in areas of work quality and guest service
• Knowledge of HR & Payroll systems
• Strong guest service and follow-up skills, with excellent verbal and written communication skills
• Ability to manage multiple tasks; strong organizational skills
• Strong PC skills and proficient with MS Office Package
•  Innovative and creative problem solving skills

Experience Level

Senior Level