Senior Manager - Collections and Recovery Operations
Muthoot Fincorp Limited
Work from Office
Full Time
Min. 5 yearsJob Description
SENIOR MANAGER-COLLECTION-TAMILNADU
- Lead regional collection operations across Tamil Nadu to achieve monthly and annual overdue recovery targets across all buckets.
- Drive field productivity by ensuring customer and guarantor visits meet prescribed KPIs and maintaining strong follow?up discipline.
- Oversee calling operations, ensuring daily call targets (customer/guarantor/combined) are met in line with KRA benchmarks.
- Monitor portfolio health, track DPD movement, reduce roll-forward rates, and control NPA formation through timely interventions.
- Ensure accurate KYC, income document checks, and field verification, maintaining high compliance and authenticity standards.
- Handle escalated cases, negotiate settlements, and ensure customer-focused yet effective recovery resolutions.
- Manage and supervise collection teams & agencies, ensuring ethical practices, performance monitoring, and adherence to SOPs.
- Coordinate legal and repossession activities, including notices, arbitration, repossessions, storage, and auction processes.
- Conduct regular field audits and branch visits to evaluate operational gaps, verify documentation, and strengthen process compliance.
- Prepare and review MIS reports, providing leadership with insights on regional performance, risk areas, and improvement strategies.
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