Field Officer

Field Officer – Facility Management (Housekeeping Services)

Company

OverviewWe are a facility management company providing end-to-end operational solutions including housekeeping, manpower management, hospitality support, and facility support services for corporate, hospitality, and commercial clients.

DepartmentOperations – Facility Management (Housekeeping Services)

Job PurposeThe Field Officer will be responsible for managing and coordinating daily housekeeping operations across assigned facility management locations. The role involves ensuring smooth manpower deployment, maintaining service quality, monitoring hygiene and hospitality standards, managing client relationships, and supporting overall facility upkeep.

Key

Responsibilities1.

Housekeeping & Facility Operations•     Manage daily housekeeping operations at client sites and ensure smooth service delivery.

•     Monitor housekeeping, hospitality, and support service activities on the ground.

•     Conduct regular site visits and operational inspections.

•     Ensure compliance with company SOPs, hygiene standards, and safety procedures.

•     Identify operational challenges and implement timely solutions.

•     Ensure proper usage, maintenance, and stock control of housekeeping materials, chemicals, and equipment.

2. Manpower

& Team Management•     Plan and coordinate housekeeping manpower deployment across locations.

•     Manage attendance, shifts, replacements, and staff productivity.

•     Train employees on service standards, grooming, hygiene, and customer handling.

•     Monitor team performance and provide operational guidance.

•     Handle employee concerns and coordinate with HR when required.

3. Client

Relationship Management•     Maintain strong relationships with clients and site coordinators.

•     Understand client expectations and ensure timely service delivery.

•     Handle client feedback, complaints, and service improvement requirements.

•     Conduct regular meetings and share operational updates/reports.

4. Quality

Control & Compliance•     Conduct regular audits for housekeeping operations.

•     Ensure hygiene, cleanliness, and service standards are maintained across all sites.

•     Monitor compliance with operational checklists and SOPs.

•     Drive continuous improvement in service quality.

5. Reporting

& Administration•     Prepare daily, weekly, and monthly operational reports.

•     Track manpower, inventory, consumables, and operational expenses.

•     Coordinate with management teams for operational requirements.

•     Support cost control and productivity improvement initiatives.

Required

Skills & Competencies•     Strong understanding of hospitality and facility management operations, particularly housekeeping.

•     Experience in housekeeping, hotel, or facility operations preferred.

•     Good leadership and team management skills.

•     Strong communication and client coordination abilities.

•     Knowledge of hygiene standards, cleaning protocols, and operational controls.

•     Ability to manage multiple locations and teams.

•     Problem-solving mindset with ownership of responsibilities.

•     Basic knowledge of MS Office and operational reporting.

Qualification

& Experience•     Graduate/Diploma in Hospitality Management, Hotel Management, Facility Management, or related field.

•     2–5 years of experience in operations management.

•     Experience handling housekeeping manpower or facility services will be preferred.

Key

Performance Indicators (KPIs)•     Client satisfaction and service quality.

•     Housekeeping quality and cleanliness standards.

•     Manpower productivity and attendance.

•     Operational compliance and audit scores.

•     Timely issue resolution.

•     Location profitability and efficiency improvement.

Working

Conditions•     Field-based role requiring regular visits to operational locations.

•     Flexible working hours based on business requirements.

•     Must be comfortable managing housekeeping operations in a dynamic environment.

Employment Type: Full-Time

Salary: As per experience and industry standards

Interested candidates are requested to share their updated resume through LinkedIn or email it to: admin@thejp.in