Receptionist / Front Office Executive

Job ResponsibilitiesReception & Front Desk Management

• Welcome customers and visitors in a professional and friendly manner.
• Handle customer inquiries at the reception counter.
• Answer phone calls and respond to customer queries.
• Maintain cleanliness and organization of the reception area.

Customer Handling

• Assist customers with laundry service information, pricing, and delivery timelines.
• Receive customer orders and generate bills/invoices.
• Handle customer complaints and resolve issues professionally.
• Follow up with customers regarding order status and delivery updates.
• Build positive customer relationships to ensure repeat business.

Order Management

• Record customer details and service requirements accurately.
• Coordinate with the operations team regarding customer orders.
• Track pending orders and ensure timely updates to customers.

Administrative Tasks

• Maintain daily records of customer orders and payments.
• Prepare basic reports as required by management.
• Support store operations and promotional activities when needed.
• RequirementsGood communication skills in English, Kannada, and Hindi (preferred).
• Basic computer knowledge (MS Excel, billing software, email).
• Customer-friendly attitude and professional appearance.
• Ability to handle multiple tasks and work under pressure.
• Prior experience in customer service or reception is preferred but not mandatory.