Guest Relation Executive

Guest Experience & Operations Executive (Freshers Welcome)Location: Vadodara, Gujarat

Company: Soul At Home Hospitality Pvt. Ltd.

Employment Type: Full-Time

About Soul At HomeSoul At Home Hospitality is a premium serviced apartment company offering professionally managed apartments for business travellers, families, medical tourists, and long-stay guests. Our mission is to provide guests with the comfort of home and the service standards of a quality hotel.

We are looking for an enthusiastic, technology-savvy, and customer-focused Guest Experience & Operations Executive to manage the day-to-day operations of our serviced apartments in Vadodara.

This role is ideal for a recent Hotel Management graduate who is passionate about hospitality, enjoys interacting with guests, and wants to build a career in a fast-growing company.

• Key ResponsibilitiesGuest ExperienceRespond promptly to guest enquiries received via Airbnb, WhatsApp, phone calls, and email.
• Provide professional, courteous, and friendly customer service.
• Assist guests before arrival, during their stay, and after checkout.
• Resolve guest concerns quickly to ensure an exceptional stay.
• Maintain high guest satisfaction and consistently achieve 5-star reviews.
• Check-in & Check-out ManagementCoordinate guest arrivals and departures.
• Welcome guests and assist with check-in and check-out.
• Complete guest verification and other required formalities.
• Explain apartment amenities, Wi-Fi access, and house rules.
• Ensure every guest has a smooth and hassle-free arrival experience.
• Housekeeping & Apartment ReadinessEnsure every apartment is thoroughly cleaned before guest arrival.
• Conduct final quality inspections before every check-in.
• Verify that:
• 
  
• Apartments are spotless
• Beds are properly made
• Toiletries are replenished
• Fresh linen and towels are available
• Wi-Fi, air conditioning, televisions, and appliances are functioning properly
• Welcome amenities are placed
• Staff ManagementCoordinate and supervise housekeeping and operational staff.
• Prepare daily and weekly work schedules.
• Monitor attendance and productivity.
• Ensure company SOPs are followed consistently.
• Maintenance CoordinationCoordinate with plumbers, electricians, appliance technicians, carpenters, and other service providers.
• Report maintenance issues immediately.
• Follow up until repairs are completed.
• Maintain records of maintenance requests and completed work.
• Inventory ManagementMonitor stock levels of:
• 
  
• Linen
• Toiletries
• Cleaning supplies
• Kitchen essentials
• Guest amenities
• Coordinate timely replenishment of inventory.
• Daily OperationsVisit apartments as required to ensure operational standards are maintained.
• Conduct regular inspections of all properties.
• Ensure apartments remain guest-ready at all times.

AI & TechnologyWe actively use AI to improve guest experience and operational efficiency.

Responsibilities include:

• Use AI tools such as ChatGPT, Gemini, Claude, or similar platforms to draft professional guest responses.
• Generate daily operational reports and summaries using AI.
• Assist in creating SOPs and operational documentation.
• Suggest ways to automate repetitive tasks and improve efficiency.
• Learn and adopt new hospitality technology and software as required.
• Required QualificationsEducation (Mandatory)Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, or Hospitality Administration.
• Fresh graduates are strongly encouraged to apply.
• Language SkillsExcellent spoken and written English.
• Fluent in Gujarati.
• Good communication skills in Hindi.
• Technical SkillsComfortable using:
• 
  
• ChatGPT, Gemini, Claude, or similar AI tools
• Google Workspace (Docs, Sheets, Drive)
• Microsoft Office
• WhatsApp Business
• Airbnb Host Platform (training will be provided if required)

Personal AttributesWe are looking for someone who is:

• Friendly and approachable
• Guest-focused
• Highly organized
• Detail-oriented
• Quick to learn
• Responsible and dependable
• A proactive problem solver
• Comfortable working independently
• PreferredResident of Vadodara.
• Owns a two-wheeler and holds a valid driving licence.
• Willing to travel between company properties when required.
• Flexible to assist with occasional evening, weekend, or public holiday check-ins.
• Key Performance Indicators (KPIs)Average guest rating of 4.8+ stars
• Fast guest response times
• 100% apartment readiness before every check-in
• Zero missed check-ins
• Timely resolution of maintenance issues
• High housekeeping quality standards
• Excellent guest satisfaction scores
• What We OfferCompetitive salary.
• Performance-based incentives.
• Comprehensive training in hospitality operations.
• Hands-on exposure to Airbnb and serviced apartment management.
• Training in AI tools and modern hospitality technology.
• Opportunity to grow into a Property Manager or Operations Manager as the company expands.
• A supportive and collaborative work environment where your ideas are valued.

Salary₹20,000 – ₹30,000 per month (depending on qualifications and interview performance)

Performance incentives available based on:

• Guest reviews
• Operational excellence
• Response times
• Team performance
• Company occupancy

How to ApplyPlease send your resume along with a brief introduction explaining why you would be a great fit for this role.

Applications from fresh Hotel Management graduates are highly encouraged.

If you enjoy hospitality, love interacting with people, embrace technology, and want to build a long-term career in a growing company, we'd love to hear from you.