Customer Support Executive

Job Title: Associate/Senior Associate-Customer Support (On-site) 

Experience: 1 years

Salary Up to 30k-35k (In hand)

Locations: Noida 

Roles & Responsibilities

·    Respond to customer inquiries and resolve issues through chat, email, and phone channels.

Provide accurate information about Visit Health's services, appointments, and policies.

Coordinate with relevant stakeholders in accomplishing appointment scheduling, personal information updation, and seamless platform navigation.

Address and resolve customer concerns, complaints, and technical issues with empathy and efficiency.

Escalate complex issues to the appropriate department or supervisor for resolution.

Collaborate with team members to ensure a seamless and positive customer support experience.

Stay updated on Visit Health's services and industry trends to better assist customers.

Strive to meet and exceed customer service targets and performance metrics.

Required

Fluent in both English and Hindi, with excellent written and verbal communication skills in both languages.

Previous customer service or support experience of 1-3 years (preferably in the Banking/Healthcare/Telecom/Service industries).

Strong problem-solving skills and the ability to remain calm and patient under pressure.

Effective multitasking abilities, with the capacity to manage multiple customer inquiries simultaneously.

Basic computer proficiency and familiarity with customer support software/tools.

Exceptional interpersonal skills and a commitment to delivering exceptional customer service.

Willingness to work in an office-based setting in Noida on extremely urgent basis.

Graduate in any discipline OR 2nd/3rd year Undergraduate Student available to commit themselves full-time.