E-commerce Operations Manager

E-commerce, Digital Marketing & Business Operations Manager

Company: Qazila & Malhotra Hair Replacement

Location: Shastri Nagar, New Delhi -110052(Work from Office)

Experience: 5+ Years

Salary: ₹30,000 – ₹50,000/month (Based on Skills & Experience, Negotiable for exceptional candidates)

About Us

We operate two growing businesses:

Qazila – India's No.1 e-commerce brand in hair patches for men and accessories category selling across Amazon, Flipkart, Shopify and B2B channels.

Malhotra Hair Replacement – One of Delhi's leading premium hair replacement service providers.

We are looking for someone who can become the founder's right-hand person by managing day-to-day operations, marketing, data analysis and marketplace activities.

This is not a single-function role. If you enjoy solving problems, learning new skills and taking ownership, we'd love to meet you.

Roles & Responsibilities

E-commerce Management

• Manage Amazon, Flipkart and Shopify stores.
• Create and optimize product listings.
• Monitor inventory and catalogue health.
• Coordinate with marketplaces regarding issues.
• Improve product visibility and conversions.

Performance Marketing

• Manage Meta Ads (Facebook & Instagram).
• Manage Google Ads campaigns.
• Monitor ROAS, CPA, CTR and other KPIs.
• Optimize campaigns for better performance.
• Coordinate creative requirements with designers.

Business Operations

• Prepare daily and weekly business reports.
• Analyze sales and business performance.
• Create Excel reports and dashboards.
• Perform data analysis to identify growth opportunities.
• Assist in operational decision-making.

Accounting & Reconciliation

• Marketplace payment reconciliations.
• Basic accounting entries.
• Sales and settlement reconciliation.
• Coordinate with CA/accountant when required.

Branding & Growth

• Assist in branding initiatives.
• Improve customer experience.
• Suggest conversion rate optimization (CRO) ideas.
• Research competitors and market trends.
• Identify opportunities to increase revenue and profitability.
• Required SkillsAmazon Seller Central
• Flipkart Seller Hub
• Shopify
• Meta Ads
• Google Ads
• Microsoft Excel (Advanced preferred)
• Google Sheets
• Data Analysis
• Basic Accounting
• Payment Reconciliation
• Marketplace Operations
• Conversion Rate Optimization (CRO)
• Branding & Marketing
• Strong analytical thinking
• Excellent communication skills
• Problem-solving mindset

Preferred Qualifications

• Bachelor's degree in Commerce, Business, Marketing or related field.
• 5+ years of experience in e-commerce or digital marketing.
• Experience working with multiple marketplaces.
• Comfortable learning new software and tools.
• Experience with Zoho Books or similar accounting software is a plus.

Who Should Apply?

We're looking for someone who:

• Wants to grow with a fast-growing company.
• Can handle multiple responsibilities.
• Is highly organized and detail-oriented.
• Loves numbers, reports and data.
• Thinks like an owner rather than just an employee.
• Is proactive and takes initiative without waiting for instructions.
• Is eager to learn and continuously improve.

What You'll Get

• Opportunity to work directly with the founder.
• Exposure to every aspect of building and scaling a business.
• Fast career growth based on performance.
• Opportunity to lead future teams.
• Salary growth.
• Friendly and growth-oriented work environment.

Salary

₹30,000 – ₹50,000 per month (Negotiable for exceptional candidates)

If you're someone who enjoys solving business problems, loves e-commerce and digital marketing, and wants to build something meaningful, we'd love to hear from you.