Customer Care Executive

We are seeking a Customer Support Representative to join our team and deliver exceptional service to our customers. In this role, you will be the first point of contact for customer inquiries, providing timely, accurate, and friendly support across various channels including phone, email, and chat.

• Key Responsibilities:Respond to customer inquiries via email, phone, chat, or social media in a professional and empathetic manner.
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and offering appropriate solutions.
• Provide accurate, valid, and complete information using the right methods and tools.
• Follow up with customers to ensure their issues are resolved.
• Escalate unresolved issues to the appropriate internal teams.
• Maintain detailed records of customer interactions in the CRM system.
• Identify customer needs and help them use specific features or services.
• Suggest improvements to procedures, products, or services based on customer feedback.
• Meet personal and team performance goals (e.g., response time, customer satisfaction scores).