L2 Desktop Support Engineer(Field)

Job Summary:

We are seeking a skilled and customer-focused L2 Desktop Support Engineer (Field) to provide on-site technical support, troubleshooting, and maintenance for desktops, laptops, printers, and peripheral devices. The role requires traveling to client/user locations to resolve escalated issues from L1 support, ensure minimal downtime, and deliver excellent end-user experience.

Key Responsibilities:

• Provide on-site technical support for desktops, laptops, printers, scanners, and other IT peripherals.
• Handle escalated L2 issues from the Service Desk / L1 support.
• Perform software installation, configuration, and upgrades (Windows, MS Office, Antivirus, etc.).
• Troubleshoot hardware/network issues including LAN, Wi-Fi connectivity, and VPN.
• Maintain and update asset inventory of IT equipment at client/user sites.
• Coordinate with L3/Server/Network teams for unresolved issues.
• Ensure adherence to SLA timelines and documentation of all activities in the ticketing system.
• Support users in Microsoft 365, email configuration, and basic Active Directory tasks (password reset, user creation, etc.).
• Perform preventive maintenance, health checks, and support IT rollouts or deployments.
• Provide end-user training and guidance for IT policies and tools.

Key Skills & Competencies:

• Strong knowledge of Windows OS, MS Office, Outlook, O365.
• Hands-on experience in desktop/laptop hardware troubleshooting.
• Knowledge of Active Directory, DHCP, DNS, and basic networking.
• Good communication and interpersonal skills.
• Ability to work independently and travel for field support.
• Strong problem-solving and customer service mindset.

Qualification & Experience:

• Diploma / Bachelor’s degree in Computer Science, IT, or related field.
• 1–8 years of experience in Desktop Support / IT Field Support (minimum 1+ year in L2 support).

Perks & Benefits:

• Travel allowance for field visits.
• On-the-job training & certification support.
• Career growth opportunities into L3/Systems/Network roles.

HR Contact No: 70100 57891 / 78457 64900