Academic Counsellor

Role: Inside Sales - Academic Counselor

Workings day - Monday to Saturday

Timings - 10 am to 7 pm

Department: Admissions

Location: South Extension 2, Delhi

Work Mode: 100% Work from Office

Why IIDE:IIDE is Asia’s most trusted digital marketing institute, offering government-recognised online, offline, and postgraduate programs. We empower students, graduates, and working professionals to transform their careers and stay future-ready in the ever-evolving digital landscape.

About the Role:As an Inside Sales - Academic Counselor at South Extension 2, Delhi, you will play a crucial role in guiding students about IIDE’s Digital Marketing Courses. You will be responsible for counseling students regarding their course inquiries, providing guidance to students and their parents, and mentoring junior counselors. Experience in the EdTech sector will be an added advantage, and we are hiring for three levels: Junior Associate, Associate, and Senior Associate, covering an experience range of 1-8 years.

What You'll Do:

Student Counseling:

• Counsel students regarding their course inquiries.
• Provide guidance to students and their parents both in-person and over the phone.

Mentoring & Leadership:

• Mentor junior counselors (for Associate and Senior Associate levels).
• Take on additional responsibilities as a senior counselor (for Senior Associate level).

Target Achievement & Reporting:

• Meet daily, weekly, and monthly targets.
• Calculate and track conversion rates.
• Utilize CRM and sales automation tools for sales and report generation.

Additional Responsibilities:

• Perform additional tasks and responsibilities as assigned by senior management.

Skills:

• Outstanding communication (written and verbal) and presentation skills.
• Strong interpersonal skills and ability to build trust with potential learners.
• Excellent closure techniques and convincing skills.
• Ability to multitask and work effectively in high-pressure, fast-paced environments.
• Revenue-focused with a strong ability to think numerically and optimize sales strategies.

Traits:

• Hardworking, dedicated, and determined.
• Great listener and trustworthy individual.
• Must be residing in Delhi.
• Expected Deliverables/KPIs:Meet weekly and monthly admissions targets.
• Generate referral sales as per targets.
• Reactivate old/lost applications to ensure batch target achievement.
• Improve and maintain sales conversion rates.