Customer Care Executive

Company: Gennii

Department: Customer Care executive

Location: [Office Location]

Employment Type: Full-Time

About GenniiGennii is a next-generation fintech and Web3 platform focused on digital assets, tokenization, AI-powered financial solutions, and community-driven growth. We are looking for a proactive, organized, and customer-focused professional to support our administrative operations and client acquisition efforts.

Job SummaryThe Admin & Client Acquisition Executive will be responsible for managing daily administrative activities, maintaining communication with clients and users, supporting the marketing team, coordinating events, and ensuring smooth office operations. The ideal candidate should possess excellent communication, organizational, and follow-up skills.

• Key ResponsibilitiesClient Acquisition & Relationship ManagementCall prospective clients and follow up on leads generated by the marketing team.
• Maintain regular communication with existing clients and users.
• Build and maintain strong customer relationships.
• Assist in onboarding new clients and resolving basic queries.
• Ensure timely follow-ups to improve client engagement and conversions.
• Administrative & Clerical ResponsibilitiesPerform daily administrative and clerical tasks.
• Maintain office records, documents, and databases.
• Prepare reports, spreadsheets, and business documents.
• Organize files and maintain accurate documentation.
• Coordinate internal office activities.
• Marketing Team CoordinationMaintain daily records of the marketing team's performance and activities.
• Track leads, client interactions, and sales progress.
• Prepare marketing reports for management.
• Coordinate with the marketing team for campaign follow-ups.
• Sales & Business SupportMaintain sales records and update CRM/database.
• Track customer inquiries and conversions.
• Support the business development team in achieving sales targets.
• Co-working Space & Office CoordinationCoordinate with co-working office staff for operational requirements.
• Ensure smooth day-to-day office administration.
• Handle vendor and facility coordination when required.
• Event Planning & ManagementAssist in organizing company meetings, seminars, webinars, and promotional events.
• Coordinate logistics, registrations, and event communication.
• Support event execution and post-event reporting.
• Reporting & CommunicationProvide regular updates and reports to the Director.
• Prepare daily, weekly, and monthly activity reports.
• Ensure timely completion of assigned tasks and follow-ups.
• Required SkillsExcellent verbal and written communication skills.
• Strong follow-up and customer relationship management skills.
• Good organizational and multitasking abilities.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace.
• Ability to maintain accurate records and reports.
• Professional telephone etiquette.
• Time management and attention to detail.
• Ability to work independently and as part of a team.
• QualificationsBachelor's degree in Business Administration, Commerce, Marketing, or a related field.
• 1–3 years of experience in administration, client servicing, sales coordination, or customer support.
• Freshers with excellent communication and organizational skills may also apply.
• Preferred QualitiesPositive attitude and willingness to learn.
• Problem-solving mindset.
• Ability to work under deadlines.
• Professional appearance and conduct.
• Strong interpersonal and coordination skills.
• Performance Indicators (KPIs)Daily client follow-ups completed.
• Lead conversion rate.
• Accuracy of administrative records.
• Timely report submission.
• Marketing team record maintenance.
• Event execution efficiency.
• Client satisfaction and response time.
• Office coordination and operational efficiency.

Join Gennii and become a part of an innovative team shaping the future of finance and technology.