Customer Care Executive

Job Description (JD) – Zomato Customer Support Associate (Chat & Voice Process)

Position: Customer Support Associate – Zomato

Process: 50% Voice Support & 50% Chat Support

Employment Type: Work From Home

• Job ResponsibilitiesHandle customer queries through both voice calls and chat support.
• Provide prompt and accurate resolutions to customer concerns.
• Maintain high standards of customer service and communication.
• Follow company policies and process guidelines.
• Ensure customer satisfaction through professional interactions.
• Eligibility CriteriaExcellent communication skills in English and Hindi (Mandatory).
• Strong verbal and written communication skills (V5 communication level preferred).
• Freshers and experienced candidates can apply.
• Must be comfortable working in rotational shifts and rotational week-offs.
• Work Schedule9-hour shift (8 working hours + 1-hour break).
• Rotational shifts and weekly offs as per business requirements.
• System RequirementsPersonal laptop/desktop with:
• 
  
• Intel Core i3 processor or above
• Minimum 4 GB RAM
• Stable broadband/Wi-Fi internet connection.
• Candidate must have their own laptop and internet connectivity.

CompensationFreshers

• CTC: ₹19,000 per month
• In-hand Salary: ₹15,410 per month
• Quarterly Bonus: ₹1,929

Experienced Candidates

• CTC: ₹20,000 per month
• In-hand Salary: ₹16,253 per month
• Quarterly Bonus: ₹1,929
• Preferred SkillsCustomer-centric approach.
• Problem-solving abilities.
• Ability to multitask and work in a fast-paced environment.
• Good typing speed and computer proficiency.

Contact: Bhavya

Mobile Number :9247528011

This JD is suitable for sharing with candidates through email, WhatsApp.