Process Executive

Job Description

Position: Visa Documentation & Process Executive

Department: Operations / Visa Processing

Location: Work from Office

Job Summary

We are looking for a detail-oriented Visa Documentation & Process Executive to manage documentation and backend processing for Student, Visitor, Spouse, Tourist, and other visa applications. The candidate will ensure that every visa file is complete, accurate, and submitted within deadlines while coordinating with clients, counsellors, and the operations team.

Key Responsibilities

• Collect all required documents from clients.
• Verify documents according to country-specific visa checklists.
• Prepare complete visa files for Student, Visitor, Spouse, Tourist, and other visa categories.
• Ensure all documents are properly arranged before submission.
• Follow up with clients regarding missing documents.
• Upload documents to immigration, university, VFS, or embassy portals where required.
• Fill visa application forms with high accuracy.
• Coordinate with counsellors regarding file status.
• Update CRM and maintain accurate client records.
• Track application progress and maintain documentation.
• Ensure confidentiality of all client information.
• Meet daily and weekly processing targets.
• Coordinate with VFS, embassies, and other service providers when required.
• Support senior processing staff with complex cases.

Required Skills

• Excellent attention to detail.
• Good communication in English, Hindi, and Gujarati.
• Basic knowledge of MS Excel, Word, Email, and Google Drive.
• Ability to work under deadlines.
• Strong organizational skills.
• Ability to manage multiple files simultaneously.
• Fast typing and documentation skills.
• Basic knowledge of visa documentation is preferred.