Sales Team Leader

Job OverviewWe are looking for a goal-driven and experienced Telesales Team Leader to oversee and motivate our telecalling team. In this role, you will be responsible for managing day-to-day call center operations, tracking sales KPIs, coaching sales representatives, and ensuring the team consistently meets or exceeds revenue targets.

• Key ResponsibilitiesTeam Management & Leadership:
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• Lead, train, and mentor a team of telesales representatives to achieve monthly and quarterly targets.
• Conduct daily team huddles, review call metrics, and assign daily leads/campaign targets.
• Performance Monitoring & Quality Assurance:
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• Monitor live and recorded calls to ensure pitch quality, compliance, and script adherence.
• Provide constructive feedback and ongoing coaching through regular 1-on-1 sessions.
• Track and report key performance indicators (KPIs) such as call volume, conversion rate, talk time, and revenue generated.
• Strategy & Process Improvement:
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• Optimize call scripts, objection-handling techniques, and sales pitches to boost conversion rates.
• Collaborate with marketing and management to refine lead quality and sales strategies.
• Operations & Reporting:
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• Manage lead distribution via CRM tools and ensure efficient pipeline tracking.
• Prepare and submit daily, weekly, and monthly performance reports to upper management.
• Requirements & QualificationsEducation: 12th Pass or Graduate in any field.
• Experience: 1–3 years of experience in telesales, outbound sales, or inside sales, with at least 1 year in a supervisory/team lead role.
• Skills:
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• Strong leadership, team motivation, and conflict-resolution abilities.
• Excellent verbal communication and negotiation skills in English/Hindi (regional languages are a plus).
• Proficiency in working with CRM software (e.g., Salesforce, LeadSquared, ZoHo) and MS Excel.
• In-depth understanding of sales metrics, call flows, and conversion funnel optimization.

• What We OfferCompetitive salary + attractive performance-based incentives.
• Opportunities for rapid career progression.
• Friendly and energetic work environment.