Backend Customer Support

Responsibilities:

• Understand customer travel needs and book flights at the best prices.
• Generate sales and issue tickets.
• Use booking systems efficiently.
• Follow up with customers proactively.
• Process payments and handle sensitive information securely.
• Provide travel advice, including visa and passport information.
• Issue e-tickets and keep clients updated on any changes.
• Address customer complaints and resolve issues.
• Manage email communication and follow-ups.

Requirements:

• Night shift availability
• Work from Office
• Excellent communication skills
• Multi-language skills
• Strong customer service skills
• Organized and able to generate new sales leads
• Ability to work independently and with a flexible schedule, including evenings and weekends

Preferred Qualifications:

• Fresher, 1 year or 2 years of experience in US/UK-based customer support. US Voice process.
• Team player with adaptability.
• English proficiency plus one Indian language (Telugu, Tamil, Hindi, or other regional language)

Interview InformationCommunication Preference:

Myself

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Is this walk-in interview?

Yes