Customer Service Manager

Responsibilities:

1. Team Leadership:

• Lead and manage the customer service back-office team, providing guidance and support to ensure operational efficiency.
• Foster a positive and collaborative work environment.

2.Technician Coordination:

• Oversee the scheduling and coordination of field technicians for home appliance repairs, pump installations, and water purifier maintenance.
• Ensure optimal allocation of resources to meet service demands.

3.Service Quality Assurance:

• Implement and monitor service quality standards to meet or exceed customer expectations.
• Conduct regular evaluations of field technicians' performance and provide feedback for improvement.

4.Customer Interaction:

• Act as a point of escalation for complex customer issues, demonstrating effective problem-solving skills.
• Maintain a customer-focused approach to enhance overall customer satisfaction.

5. Inventory and Logistics Management:

• Supervise inventory levels for replacement parts and equipment, coordinating with suppliers and logistics to ensure timely availability.
• Streamline processes to optimize inventory and minimize downtime.

6.Reporting and Analysis:

• Generate and analyze reports on service activities, customer feedback, and key performance indicators.
• Identify trends and areas for improvement, implementing strategies for enhanced efficiency.

Qualifications:

1. Proven experience in a managerial role within customer service, preferably in the home appliances or water systems industry.
2. Strong leadership and interpersonal skills with the ability to motivate and develop a team.
3. Excellent organizational and problem-solving abilities.
4. Technical knowledge of home appliances, pumps, and water purifiers is advantageous.
5. Proficient in using customer service software and tools.

Benefits:

• Competitive salary
• Health and dental insurance
• Retirement savings plan
• Training and development opportunities
• Employee discounts on company products

If you are an experienced leader with a passion for delivering exceptional customer service and have the skills to effectively manage service operations, we encourage you to apply. Join us and contribute to our commitment to providing top-notch service and satisfaction to our customers.